The hospitality industry, typically hotels and MICE (Meetings, Incentives, Conventions and Exhibitions), relies on efficient and quick communications with various groups of service staff at different locations to enhance customer service, increase staff’s productivity and efficiency.
One of the most valued competitive edge in a hospitality industry would be the customer service. To assure guest’s experiences are maximized, staff must be able to be deployed to handle requests and to make sure operations are streamlined efficiently. It is also important that the personnel is able to be deployed rapidly to investigate any incidents in the property.
Recommended Services & Solutions
In today’s competitive business environment, it has become increasingly essential for companies to operate efficiently and effectively. With GRID Messaging, important information and instructions can be disseminated conveniently and quickly to your mobile workforce for immediate action to increase your productivity and to ensure customer satisfaction.
GRID Messaging is a wireless messaging application that allows you to send SMS to an individual or broadcast SMS to your entire fleet. All you require is a PC or a notebook with internet access and you will be able to send messages to your team anytime, anywhere.
GRID’s iDEN® is a mobile telecommunications technology, developed by Motorola, which provides its users the benefits of a trunked radio and a cellular telephone. GRID’s iDEN® places more users in a given spectral space, compared to analog cellular and two-way radio systems, by using speech compression and time division multiple accesses (TDMA).
To date, GRID has invested over $180 million in network infrastructure, including an advance core switch capable of 5 “9”s reliability and several hundred base stations deployed island-wide. GRID provides outdoor coverage of 95% and in-building coverage in major commercial centers and strategic sites, such as Singapore Expo, Suntec City, Singapore Changi Airport, Jurong Island, Airport Logistics Park of Singapore (ALPS), Seletar Aerospace Park, Singapore Sports Hub, Resort World Sentosa, Marina Bay Sands, Orchard Ion and others, within Singapore.
GRID’s VoicePing Push-To-Talk (PTT) App maximises business users’ productivity with our cost effective solution, combining the functionality of a walkie-talkie with a smart mobile phone. Our VoicePing operates on either data networks or WiFi, to provide users with the widest coverage area and highest voice quality so that communication will always be loud and clear.
Together with GRID’s VoicePing features, users can be assured of efficient communication with their co-workers anywhere and anytime. VoicePing is currently available for Android smartphones only.
“Utilising GRID Push-To-Talk service allows our hotel staff to communicate between more than 2,500 rooms in our three towers, with brilliant clarity every day.”
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GRID’s portable communication solutions has improved operational productivity, data security and workforce mobility in industries across Singapore.
We specializes in Mobile Data Management, IoT, PTT portable communication, vehicle fleet tracking and dispatch management solutions.
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