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The hospitality industry, typically hotels and MICE (Meetings, Incentives, Conventions and Exhibitions), relies on efficient and quick communications with various groups of service staff at different locations to enhance customer service, increase staff’s productivity and efficiency.

One of the most valued competitive edge in a hospitality industry would be the customer service. To assure guest’s experiences are maximized, staff must be able to be deployed to handle requests and to make sure operations are streamlined efficiently. It is also important that the personnel is able to be deployed rapidly to investigate any incidents in the property.

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