Customer Service

1. Call Alert is a GRID Private ID feature that allows you to send and alert to notify someone you would like to talk to. It is less intrusive than placing a call to the other person immediately, as he or she could be in a meeting. Sending an alert allows the person to  respond accordingly to his or her convenience.
2. Enter the GRID ID of the person you would like to alert or select his or her name from the Phonebook, if stored.
3. Press the option key under “ALERT”, and the Ready to Alert screen displays.
4. Press and hold the PTT button until “Alert Successful” is displayed. The alert plays intermittently until the recipient answers, queues, or clears it.

When you receive a call alert, your phone will emit an intermittent chirp and will display the name (if stored) or GRID ID of the caller. You can either answer, queue, or clear the call alert.

• To answer the Call Alert, press the PTT button.
• To queue the Call Alert, press the option key under “QUEUE”.
• To clear the Call Alert, press the option key under “CLEAR”.

NOTE: Until you answer, queue or clear the call alert, you will not receive any additional Phone, Private or Group calls.

You can subscribe to Caller ID Display facility. The registration fee is $16.05 (one-time fee) and the subscription fee is $5.35 per month.

To get the details of the phone calls made from your phone in the following month, you will need to subscribe to “Detailed Billing”. The registration fee is $16.05 (one-time fee) and with a subscription fee of $5.35 per month. To check the details of the calls made in the previous bills, a fee of $5.35 per page, capped at a maximum of $53.50, would be levied.

By default, IDD and STD calls are barred. However, if you require the service to be turned on, please write to us and we will activate the service for you. A one-time $16.05 registration fee is applicable.

Yes, you can send and receive SMS to and from all other local mobile service providers by subscribing to the service from us. To subscribe please write to us and we will activate the service for you. A one-time $16.05 registration fee is applicable.

1. Press Menu
2. Scroll to “Call Forward”
3. Press “Select”
4. If you want to forward all calls, enter “To:” number
5. If you want to select the nature of calls to be transferred, select – “Change”
6. Scroll to “Detailed” and “Select”
7. Choose from “If Busy”, “If No Answer” or “If Unreachable” and “Change”
8. Key Forward Number and Press ”OK”

An average of 3 working days is required to activate a new line.

The transferor is required to clear all his/her outstanding bill(s). If the transferee is our existing customer, he/she is also required to clear all his/her outstanding bill(s). We reserve the right to reject a transfer due to outstanding payment etc. A transfer fee of $16.05 per ID is applicable to the transferee. An average of 3 working days is required for processing. To obtain transfer forms please click here.

No. You are not allowed to transfer your line during your contractual period as it would be deemed a termination that would subject you to a liquidated damage of $267.50.

Please call our Customer Service at +65 6486 8777 to check.

Call our Customer Service at +65 6486 8777 for immediate restrictions. Please follow up with a written request via fax to 6481 6900 or email to (custsvc@grid.net.sg). Term and conditions apply.

Please call our hotline +65 6486 8777 for assistance on unlocking your phone.

Please visit our service counter at GRID Communications Pte Ltd 1 Lorong 2 Toa Payoh, #03-01 Yellow Pages Building to reprogram your phone. An administration fee of $16.05 is chargeable.

Here are some reasons for a “No Service” to be displayed on your handset;

1. When there is no coverage or when the coverage is weak. You will see a red light displayed on your phone.
   Please call our Customer Service hotline at +65 6486 8777 for assistance.
2. When the service is not activated.
   Please call our Customer Service hotline at +65 6486 8777 to check the status. If your phone is newly activated or reactivated, please do the following  master reset on your phone;
   Press Menu

i) Scroll and Select “Settings”

ii) Scroll and Select “More”

iii) Scroll and Select “Advanced”

iv) Scroll and Select “Connectivity”

v) Scroll and Select “Master Reset”

vi) Enter security code as 000000 and Press “OK”

vii) Select “Yes” for Master Reset

viii) Select “OK” for caution: see manual

viiii) The phone will auto power off

x) Switch on the phone again

Please call our Customer Service hotline at +65 6486 8777 so that our officers can address the problem.

A one month written termination is required, which may be done  via fax to (6481 6900) or email to (custsvc@grid.net.sg)  Upon termination, the SIM card would be deactivated and cannot be reused.

CTDI Service Centre will facilitate to repair or replace your phone as quickly as possible. A loan handset is not typically available.

The ‘Sports Hub Access’ value added service is $10.70 per month per user. A one-time administrative fee of $16.05 is applicable.

Complete Form C and bring your SIM card to GRID Customer Service Counter for programming.

Complete Form C and bring your SIM card to GRID Customer Service Counter for programming. Termination of this service is effective only if you have your SIM card programmed by GRID Customer Service – GRID will continue to charge this service fee until your SIM card had been programmed.

Without this value added service, you will not be able to use GRID phone inside the Sports Hub at all. If you try to make PTT or phone calls, you will see ‘No Service’ being displayed. You would not be able to receive incoming PTT or phone calls and send or receive SMS as well. GRID data service will also not be available.

Yes you can.