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Terms & Conditions

TERMS & CONDITIONS

  1. Definition and Interpretation

1.1 “Act” shall mean Telecommunications Act, 1999 and any amendments made thereto.

1.2 “Agreement” means these Terms and Conditions, the Application-cum-Agreement and any other document agreed by the parties, duly completed and signed in respect of the Subscribed Services.

1.3 “Authority” means Info-Communications Media Development Authority of Singapore, its successors and assigns.

1.4 “GRID” means GRID Communications Pte. Ltd.

1.5 “Charged Rate” means the published charged rates for each of the Services and rental fee for the Equipment (if applicable) from time to time as set out in the Schedule.

1.6 References to “Clauses” means references to the clauses of these Terms and Conditions.

1.7 “Push-To-Talk”, “PTT” refers to GRIDTalk, GRIDTalk Lite, GRIDTalk Basic, GRIDPTT, GRIDPTT Lite, GRIDPTT SIM services and No Excess charge (NX) plans.

1.8 “Effective Date” means the effective date of this Agreement being the bill start date of acceptance by GRID as set out in the Service Plans & Activation Agreement (Form B).

1.9 “Equipment” means the equipment purchased or rented from GRID or otherwise owned by Subscriber and used by Subscriber in relation to the Subscribed Service, which shall for the purposes of this Agreement includes all wiring and accessories thereto.

1.10 “In Service Date” shall be the date on which a Subscribed Service is made available for use to the Subscriber by GRID.

1.11 “Schedule” means the Service Plans & Activation Schedule.

1.12 “Services” mean the provision by GRID of GRIDTalk, GRIDTalk Lite, GRIDTalk Basic, GRIDPTT, GRIDPTT Lite, GRIDPTT SIM, No Excess charge (NX) plans and GRIDDataSIM services approved by the Authority by way of the service plans described in the Schedule.

1.13 “Subscribed Charged Rate” means the agreed Charged Rate for the Subscribed Service and rental fee for the Equipment (if applicable) payable by the Subscriber as set out in the Schedule.

1.14 “Subscribed Service” means the Services (including value-added services and rental fee for the Equipment; if applicable) subscribed by the Subscriber as indicated in the Schedule and accepted by GRID.

1.15 “Subscriber” means the applicant for the Subscribed Service set out at the beginning of the Agreement whose application is accepted by GRID.

1.16 Unless the context otherwise requires, the singular includes the plural and vice versa; words importing any gender includes every gender; references to persons include individuals, partnerships, associations and bodies corporate (as the case may be).

  1. Subscribed Service

2.1 The Subscriber has agreed to hire, and GRID has agreed to provide, the Subscribed Service(s) on the Terms and Conditions set out in the Agreement. GRID may at any time make modifications, alterations and changes to the Subscribed Services upon Subscriber’s written consent.

2.2 The Subscriber confirms his/her understanding, and agrees, that there is a requirement to have a Push-To-Talk one-to-one communication service as part of the Subscribed Services under the Agreement, regardless of the specific Subscribed Services applied for by the Subscriber. Upon the expiry date of any other Subscribed Services that the Subscriber has subscribed to, if any, unless the Push-To-Talk Service has also been terminated at the same time as the other Subscribed Services with the relevant notice period, the Subscriber hereby agrees to an automatic extension of its subscription of the Push-To-Talk Service, at the Charged Rates applicable on the date of such extension.

2.3 The Subscriber understands and agrees that the services provided by GRID are exclusively for his/her own use only. The Subscriber agrees not to resell the Service or any part thereof to any other person or persons whether for profit or otherwise, and shall not charge any other person for use of the Service or any part thereof.

2.4 GRID reserves the right, without notice or limitation, to deny, terminate, modify, throttle, disconnect or suspend services if an individual engages in unfair, excessive or abusive usage or if GRID, at its sole discretion, determines that action is necessary to protect the network from harm or degradation.

  1. Eligibility, Duration and Renewal

3.1 The minimum age for any natural person or individual to subscribe to any Service is eighteen (18) years at the time of Service application.

3.2 The Subscriber must either be: Singapore registered company, association, organisation, agency; or Foreign registered company, association, organisation, agency; or Singapore Citizen or Permanent Resident of Singapore; or Foreign natural person or individual with the following supporting documentation:

i) Employment Pass or Work Permit and Foreign Passports;

ii) Proof of Billing Address (e.g. PUB Bill, Bank Passbook or credit card bill) or the landlord Tenancy letter;

iii) Passport with a minimum validity of 6 months (or 12 months if IDD service is required).

3.3 The minimum Subscription Period for the Service shall be set out in the relevant Form(s), Quotations or Agreement(s) signed by the Subscriber. Thereafter the Service shall continue in force until terminated by Subscriber or GRID in accordance with these terms and conditions. Early termination of Service is subject to a penalty as stipulated in Clause 10.2.

3.4 Individual subscribers are limited to a maximum of 4 lines.

3.5 All subscription applications shall be subject to GRID being satisfied with credit checks prior to the approval of the subscription.

3.6 GRID reserves the right to accept or refuse a registration request at our sole discretion, at any time, and for any reason including but not limited to the aforementioned eligibility requirements.

3.7 Unless the Subscriber gives GRID one month notice in writing of its intention to terminate this Agreement after the expiry of this Agreement or any renewal thereof, this Agreement shall be automatically renewed on the same Terms and Conditions and pursuant to clause 5.1 below, at the Charged Rates applicable at the date of the renewal without further notice to the Subscriber, unless otherwise agreed between GRID and the Subscriber.

  1. Personal Data Subscriber Information

4.1. You hereby accept the GRID Communications Data Protection Policy, as may be amended from time to time, and consent to our collection, use and disclosure of your personal data for the purposes set out in the GRID Communications Data Protection Policy. If you are a visitor to this website or an enterprise Subscriber providing to GRID personal data of persons within your enterprise for any of the Subscribed Services (the “Individuals”), you acknowledge, confirm and agree that you have, prior to providing GRID any personal data of any of the Individuals, obtained all consents from each of the Individuals for all such disclosure of their personal data to GRID and the collection and use of such personal data, for the purposes and in accordance with the terms set out in this Clause 4 and the GRID Communications Data Protection Policy.

4.2. In addition to and without prejudice to any other consent which you provide to us from time to time, you hereby consent to collection, use and/or disclosure of your personal data for the following purposes, and/or such other purposes as may be permitted or required by regulatory authorities pursuant to applicable laws and regulations including but not limited to the Telecom Competition Code, as may be amended from time to time:

i) To verify your identity;

ii) To process orders and applications for Service(s);

iii) To provide the Service(s) and where applicable to facilitate interconnection and inter-operability between service providers including telecommunications licensees in providing the Service(s);

iv) To respond and deal with enquiries, requests, feedback or complaints and for other Subscriber-care activities;

v) To generate bills, process and facilitate the payment of bills, manage accounts and for debt-recovery functions;

vi) To carry out credit checks, including for the preparation of credit reports and for the evaluation of creditworthiness;

vii) To manage, develop and improve our Services, business and operations (including for the purposes of internal training and quality control) to serve you better;

viii) To provide delivery and directory assistance services;

ix) To provide complementary or value added services;

x) To offer and administer Subscriber loyalty benefits, reward benefits, promotional benefits, contests and lucky draws;

xi) To provide self-service channels for Subscriber-care and account management activities;

xii) To carry out market research and Subscriber surveys and other research, analysis and development activities (including, but not limited to, data analytics);

xiii) To conduct investigations or take action in relation to bad debts;

xiv) For the purposes of crime and fraud prevention, detection or prosecution, risk management, or to prevent harm to you or to GRID and/or its related corporations and/or any of their respective employees, officers, agents and representatives;

xv) To conduct investigations or take action in relation to any violation of any of our terms and conditions for Services, including our General Terms and Conditions, or our Acceptable Use Policies;

xvi) To facilitate the provision of third party services to you where such third party services are purchased, obtained, administered or processed through us;

xvii) To improve your user experience and/or our product and service delivery to you;

xviii) To send you notices, information, promotions and updates, including marketing and advertising materials relating to our Services and products;

xix) To respond to legal processes or to comply generally with Laws, including, without limitation, meeting the requirements to make disclosure under the requirements of any Laws or assisting in law enforcement and investigations by the relevant Public Agencies;

xx) Any other purposes for which you have provided your Personal Data; and/or

xxi) Any other purpose necessary, ancillary or consequential to the above specified purposes.

4.3. Notwithstanding the two Clauses above, we may continue to rely on any consent that you may have given us previously under any terms or conditions or otherwise to collect, use or disclose your personal data for such purposes thereof.

4.4 Subject to Applicable Laws, you acknowledge that the provision of Services to you may involve the transfer of your personal data out of Singapore. In such situations, the storage, treatment and transfer of such data may be subject to laws and regulations that are different from Applicable Laws. We will take appropriate steps to ensure that the recipient of your personal data in that country or territory outside Singapore is bound by legally enforceable obligations to provide to the transferred personal data a standard of protection that is at least comparable to the protection under the Personal Data Protection Act 2012.

4.5. Where the Subscriber is an association, partnership, firm or corporation, and in other situations, the Subscriber or its representative may be responsible for the provision of information or data relating to one or more natural persons to GRID Communications, or may actually provide such information or data to GRID Communications. In the event that the Subscriber provides such information or data, the Subscriber represents, warrants and undertakes to GRID Communications that each natural person has consented to the collection, use and/or disclosure of their personal data by and on behalf of GRID Communications, and the Subscriber further, on behalf of each such natural person affirmatively agrees, consents to and authorizes the collection, use and disclosure by and on behalf of GRID Communications of all such information and data, in such manner and for such purposes.

  1. Subscribed Charges, Fees and Other Amounts

5.1 In consideration of the provision of the Subscribed Service by GRID to the Subscriber, the Subscriber shall pay GRID the Subscribed Charges in accordance with the provisions of this Agreement and any GRID invoice. GRID reserves the right to change the Charged Rate at any time upon reasonable prior notification to the Subscriber.

5.2 Upon application for the Subscribed Service and acceptance of the application by GRID, GRID may, at its discretion, request the Subscriber to pay such non-refundable advance payment(s) as and when required by GRID for the provision of the Service. In the event that GRID accepts such application, such advance payment(s) shall be used to offset any charges and fees incurred and payable by the Subscriber for the Subscribed Service. In the event that the Subscriber withdraws such application after GRID has accepted such application, such advance payment(s) paid shall be forfeited.

5.3 Whenever requested by GRID, the Subscriber shall in addition make such payments as GRID may require in respect of any service rendered in relation to the Subscribed Service.

5.4 Any discount given by GRID whether for Equipment or the Subscribed Services shall be subject to mutually agreed written Terms and Conditions in relation thereto as may be imposed by GRID.

5.5 In the event of promotional offers, usual price will apply after the stated duration.

  1. Payment And Default

6.1 The Subscriber shall promptly pay all charges, fees, rental, taxes and other amount in respect of the Subscribed Service in accordance with Terms and Conditions set out in any GRID invoice delivered by GRID to the Subscriber and by the method of payment indicated in the Schedule, unless otherwise set out to the contrary in this Agreement or agreed to between the parties hereto.

6.2 Where payment is not received in full by the due date, a late payment fee of $5.35 (include GST) for individual Subscribers or $21.40 (include GST) for business Subscribers shall be imposed for each month payment is not received in full, and shall be reflected in the next bill.

6.3 If the Subscriber wishes to inform GRID of any error, inaccuracy or discrepancy in an invoice or otherwise wishes to dispute any invoice, the Subscriber must notify GRID within [14] days of the date of the invoice, failing which, the invoice shall be deemed as conclusive and binding evidence of the amount payable to GRID by the Subscriber.

6.4 In the event that the Subscriber disputes any of the amounts due under an invoice, the Subscriber shall (i) make payment due under this Agreement for any undisputed amounts in the invoice; and (ii) furnish written documents in support of his claim. In the absence of any written records furnished by the Subscriber to the contrary, GRID’s records shall serve as binding and conclusive evidence of the amount payable by Subscriber under an invoice.

6.5 The Subscriber shall indemnify on a full indemnity basis and hold GRID harmless against all legal costs and expenses incurred by GRID arising from the Subscriber’s breach of any of its obligations under the Agreement including such costs and expenses for the recovery of all charges, fees, interests and other amounts in respect of the Subscribed Services due and owing to GRID by the Subscriber.

  1. Duties, Obligations and Liabilities of Subscriber

7.1 The Subscriber shall throughout the duration of the Subscribed Services:

i) Comply with its payment obligations set out in Clauses 5 and 6. The Subscriber shall comply with the terms of the Agreement and be liable for all charges and fees during any period of interruption, loss, unavailability of the Subscribed Service or temporary disconnection from any cause whatsoever;

ii) Ensure that the Equipment is used in the proper manner as prescribed by GRID and/or the Equipment manufacturer in order for GRID to provide the Subscribed Service;

iii) Not to make any adjustments, modification, alterations and/or attachments to the Equipment belonging to GRID without the prior written approval of GRID or only at GRID’s request;

iv) Ensure that the Subscribed Service and Equipment is not used for any unlawful or illegal purposes or in any manner that violates or infringes or may violate or infringe applicable law or any rights of any person;

v) Upon GRID’s request, provide at its own expense the main power supply for the Subscribed Services in accordance with GRID’s requirements;

vi) Permit GRID staff and/or authorised agents after serving at least 3 days’ prior notice (except for emergency case), to enter the Subscriber’s premises or other place under his control for the purposes of installing, inspecting, examining and/or testing the Equipment and/or taking such other actions therein as GRID may deem fit in order for GRID to provide the Subscribed Services provided that all costs and expenses in relation thereto shall be borne by GRID; and

vii) Not install, uninstall or modify the Equipment without the prior written approval of GRID. In the event GRID’s approval is obtained, the Subscriber shall ensure that the installation, uninstallation or modification is carried out to the satisfaction of GRID; and all costs incurred in relation thereto shall be borne by the Subscriber.

viii) If the Subscriber wishes to allow other users to join his organization for the purposes of the Services or Subscribed Service(s), the Subscriber has to serve a prior written notice to GRID authorising any new users to join under the organization’s public contact list.

  1. Limitation of Liabilities by GRID Communications

8.1 GRID shall not be liable for any damages or losses suffered by the Subscriber or any third party resulting from any modifications, alterations and changes to the Subscribed Services by GRID or any interruption, loss, unavailability of the Subscribed Service or temporary disconnection due to any cause whatsoever. In such event, GRID’s sole liability shall be confined to using such reasonable efforts to restore the Subscribed Service within a reasonable time.

8.2 GRID shall not be liable for any damages, losses or injury, whether to persons or property, suffered by the Subscriber or any third party howsoever arising from or resulting from the provision of Subscribed Service.

8.3 GRID shall not be liable for failure to perform and comply or delay in performing or compliance with its obligations under this Agreement due to any event of force majeure, including without limitation, earthquake, typhoon, flood, fire, war, civil unrest, labour disturbance or other unforeseeable and other similar unforeseeable and unavoidable events.

8.4 Notwithstanding any of the foregoing, in the event that GRID is held to be liable to Subscriber under this Agreement, GRID’s total aggregate liability hereunder (whether in contract, tort or otherwise) shall in no event exceed three (3) times the Subscribed Charged Rates of the Subscribed Services.

  1. Temporary and Permanent Disconnection By GRID Communications

9.1 GRID may at any time within the duration of this Agreement temporarily disconnect the Subscribed Service due to breach of the terms of this Agreement or non-payment, upon providing one (1) day’s prior notice under the provision of this clause 9 to the Subscriber. Upon such temporary disconnection, the Subscriber shall remain liable for payment of the Subscribed Service as stipulated in Clause 7 hereof. For the avoidance of doubt, a “temporary disconnection” shall not be deemed to be a termination of the Subscriber Services unless otherwise notified by GRID to the Subscriber.

9.2 GRID may, at its discretion and by notice to the Subscriber, either temporarily or permanently, providing one (1) day’s prior notice, disconnect and/or terminate the Subscriber Service, without prejudice to any of its rights hereunder or under applicable law, in any of the following events :-

i) A default in payment of any charges, fees and/or other amounts payable hereunder and/or any rentals payable for the Equipment;

ii) GRID is of the opinion that the Subscriber has failed to observe and perform any of the Terms and Conditions herein; or

iii) GRID shall have knowledge or notice that any gift or consideration of any kind as any inducement or reward was given or offered to any of GRID’s staff and/or authorised agents in connection with the provision of the Subscribed Service.

In the event GRID decides to temporarily disconnect the Subscribed Services, GRID may, at its absolute discretion, reconnect the Subscribed Service in the event the Subscriber remedies all of its breaches to the satisfaction of GRID within such period prescribed by GRID in the aforesaid notice. The temporary disconnection shall be deemed to be a permanent disconnection in the event the Subscriber fails to remedy the breach to the satisfaction of GRID and within the prescribed time, unless otherwise agreed to by GRID. The Subscriber shall be liable for all charges and other costs payable by him during such period of temporary disconnection and shall also pay all reconnection charges and such other charges as may be deemed necessary by GRID.

For the avoidance of doubt, a “permanent disconnection” shall be deemed to be a termination of the Subscribed Service and this Agreement with effect from the date of the aforesaid notice.

9.3 GRID may, at its discretion and without notice in writing to the Subscriber, permanently disconnect the Subscriber Service, without prejudice to any of its rights hereunder or under applicable law, in any of the following events :-

i) The Subscriber shall be adjudged bankrupt or if a receiving order be made against him or if he makes any composition or arrangements with or assignment for the benefit of his creditors;

ii) Legal proceedings have been instituted against the Subscriber for non-payment of debt; the Subscriber, in the case of a corporation, shall have a winding-up petition presented against it or a judicial manager, a receiver and/or receiver and manager is appointed; and/or

iii) The Subscriber ceases to carry on its business.

iv) For the avoidance of doubt, a “permanent disconnection” shall be deemed to be a termination of the Subscribed Service and this Agreement with immediate effect.

v) GRID reserves the rights to terminate Subscribed Services to Subscribers who engage in spamming or other form of illegal activities through SMS, Data or services provided by GRID without prior notice to the Subscribers, and to hand over evidence of such activities to the relevant authorities.

9.4 GRID reserves the right to terminate the Agreement where handsets used in the Services and/or services using handsets that are not purchased from GRID in the event that it creates a security risk or network interference. Subscribers are requested to purchase only authorised handsets from GRID or its appointed resellers.

9.5 Subscribers who lose their Equipment are required to contact GRID immediately at +65 6486 8777 to request for temporary suspension of the Service(s) related to the lost Equipment or for GRID’s recommended security device agent to perform an OEM independent Factory-Reset-Protection (FRP) [of the Equipment]. This is to deter device theft and to avoid any third-party misuse. Temporary suspension of Service under this condition is allowed for up to one month. The Subscriber shall also be fully responsible and liable for all charges and fees incurred prior to the suspension of the relevant Service(s). During the suspension, monthly subscription is still applicable and payable by the Subscriber. The suspended Services will be automatically terminated after one month unless the Subscriber notifies GRID [in writing]. GRID will not undertake any liability and Subscribers shall be wholly responsible for any identity theft or excess charges for utilizing of services due to the Subscriber’s loss of their Equipment.

9.6 A Subscriber who is not on a current contract with GRID may choose to be on “Temporary Out of Service” (TOS) due to other reasons than loss of Equipment. During the TOS period should the Subscriber subsequently choose to terminate the Service, normal subscription is applicable and payable by the Subscriber during the one (1) month written notice of such termination. For clarity, normal subscription refers to the agreed Charged Rate for the Subscribed Service payable by the Subscriber of the Agreement that the Subscriber has agreed to hire, and GRID has agreed to provide, prior to choosing TOS.

9.7 Notwithstanding anything in this Agreement, GRID may at any time terminate this Agreement without cause at any time with one (1) month’s notice to the Subscriber. Upon such termination, GRID shall refund the Subscriber the pro-rated portion of advance payments received by GRID for the Services under this Agreement for Services not rendered as of the date of termination of this Agreement, net of any charges, fees, payments or amounts which may be due or owing by Subscriber to GRID.

9.8 The provisions of Clauses 6, 8, 9, 10, 24 and 25 shall survive the termination of this Agreement.

  1. Termination By Subscriber

10.1 The Subscriber may not terminate this Agreement or any Subscribed Service provided under this Agreement within the contractual period of this Agreement or the commencement of that Subscribed Service or the agreed minimum subscription period as the case may be. Thereafter, the Subscriber may terminate its Subscribed Service(s) or this Agreement, by giving to GRID at least one (1) month’s prior written notice of such termination or Subscriber porting-out of the Subscribed Services to another mobile service provider. GRID shall be entitled to charge the Subscriber one (1) month’s subscription fees in the event of the Subscriber porting-out to another mobile service provider without giving the required one (1) month’s prior written notice.

10.2 In the event of the termination of a Subscribed Service by Subscriber prior to the expiry of the contract, Subscriber shall pay GRID the applicable liquidated damages as stated in the relevant Form(s), Quotations or Agreement(s) signed by the Subscriber.

10.2.1 If the contract, agreement or signed quotation specify that the liquidated damages is prorated, then the liquidated damages shall be prorated based on the number of days left in the contract calculated from the effective date of termination. Otherwise, the liquidated damages shall be a lump sum payment.

10.2.2 For Subscribers who had not purchased any Equipment from GRID, Subscriber shall, upon termination prior to the expiry of the Term, pay GRID as liquidated damages, the discounts from GRID’s standard rates enjoyed by the Subscriber (whether in relation to the Equipment or to the Subscribed Service) up to the date of the termination.

10.3 For the avoidance of doubt, termination of the Subscribed Services due to Equipment that cannot be used due to disrepair or damage or that has been lost would amount to a termination for the purposes of this Clause 10.

10.4 The Subscriber acknowledges that the Subscribed Charged Rates and the price of the Equipment have been sold to Subscriber by GRID based on the Duration of this Agreement and agree that the amounts payable under this Clause 10 are liquidated damages, namely genuine pre-estimates of damages, losses and expenses which GRID will suffer as a result of such termination in breach of the Agreement and shall in no event be regarded as a penalty.

10.5 Upon termination of any Subscribed Service, the telephone number allocated to the Subscriber for the purpose of the Subscribed Service shall be revoked and the Subscriber shall not have any further right to use that number.

10.6 SIM card(s) issued for any Subscribed Service cannot be re-used once Service is terminated.

10.7 Upon termination, the Subscriber shall pay for all charges due and payable up to and including the date of termination. Any advance payments made by the Subscriber for the Subscribed Services will not be refunded upon termination.]

  1. GRIDTalk

11.1 GRIDTalk is bundled with priority network access for unlimited Push-To-Talk on private and group calls.

11.2 Local data under the GRIDTalk will be provided under each specific GRIDTalk service plan with 4G LTE speed for 1GB. Subscribers may subscribe for additional add-on local data at 4G LTE speed.

11.3 Local Voice minutes and local SMS are included in GRIDTalk up to the amount as set out in the relevant Form(s), Quotations or Agreement(s) signed by the Subscriber. Excess charges will be billed on a Pay-Per-Use (PPU) basis if the Subscriber exceeds the bundled usage caps.

11.4 The GRIDTalk Service for each Subscriber will commence on the Effective Date, regardless of delivery order date.

11.5 IDD and Roaming services are not available for GRIDTalk by default but Subscribers may subscribe for them as an optional request.

  1. GRIDTalk Lite/GRIDTalk Basic

12.1 GRIDTalk Lite/GRIDTalk Basic both bundled with priority network access for unlimited Push-To-Talk on private calls.

12.2 Local data under the GRIDTalk Lite/GRIDTalk Basic will be provided under each specific GRIDTalk Lite/GRIDTalk Basic service plan with 4G LTE speed for 1GB. Subscribers may subscribe for additional add-on local data at 4G LTE speed.

12.3 Local Voice minutes and local SMS are included in GRIDTalk Lite/GRIDTalk Basic up to the amount as set out in the relevant Form(s), Quotations or Agreement(s) signed by the Subscriber. Excess charges will be billed on a Pay-Per-Use (PPU) basis if the Subscriber exceeds the bundled usage caps.

12.4 The GRIDTalk Lite/GRIDTalk Basic Service for each Subscriber will commence on the Effective Date, regardless of delivery order date.

12.5 IDD and Roaming services are not available for GRIDTalk Lite/GRIDTalk Basic by default but Subscribers may subscribe for them as an optional request.

  1. GRIDPTT

13.1 GRIDPTT is bundled with unlimited Push-To-Talk on private and group calls.

13.2 Local Data will be provided under each specific GRIDPTT service plan with 4G LTE speed for 1GB. Subscribers may subscribe for additional add-on local data at 4G LTE speed.

13.3 Local Voice minutes and local SMS are included in GRIDPTT up to the amount as set out in the relevant Form(s), Quotations or Agreement(s) signed by the Subscriber. Excess charges will be billed on a Pay-Per-Use (PPU) basis if the Subscriber exceeds the bundled usage caps.

13.4 The GRIDPTT Service for each Subscriber will commence on the Effective Date, regardless of delivery order date.

13.5 IDD and Roaming services are not available for GRIDPTT by default but Subscribers may subscribe for them as an optional request.

  1. GRIDPTT Lite/ GRIDPTT SIM

14.1 GRIDPTT Lite/ GRIDPTT SIM are bundled with unlimited Push-To-Talk on private calls.

14.2 Local data will be provided under GRIDPTT Lite/ GRIDPTT SIM service plan with 4G LTE speed for 1GB. Subscribers may subscribe for additional add-on local data at 4G LTE speed.

14.3 Local Voice minutes and local SMS are included in GRIDPTT Lite up to the amount as set out in the relevant Form(s), Quotations or Agreement(s) signed by the Subscriber. Excess charges will be billed on a Pay-Per-Use (PPU) basis if the Subscriber exceeds the bundled usage caps.

14.4 GRIDPTT SIM service plan does not come with Local Voice and Local SMS. Excess charges will be billed on a Pay-Per-Use (PPU) basis.

14.5 The GRIDPTT Lite/ GRIDPTT SIM Service for each Subscriber will commence on the Effective Date, regardless of delivery order date.

14.6 IDD and Roaming services are not available for GRIDPTT Lite/ GRIDPTT SIM by default but Subscribers may subscribe for them as an optional request.

  1. GRIDDataSIM

15.1 Local Data will be provided under each specific GRIDDataSIM service plan with 4G LTE speed for 1GB. Subscribers may subscribe for additional add-on local data at 4G LTE speed.

15.2 GRIDDataSIM service plan does not come with PTT services, Local Voice minutes and local SMS.

15.3 Additional add-ons must be purchased to enjoy PTT services, Local Voice minutes and Local SMS respectively.

15.4 The GRIDDataSIM Service for each Subscriber will commence on the Effective Date, regardless of delivery order date.

15.5 IDD and Roaming services are not available on GRIDDataSIM.

  1. No Excess charge (NX) plans

16.1.  No Excess charge (NX) plans refers to GRIDTalk (NX), GRIDTalk Lite (NX), GRIDTalk Basic (NX), GRIDPTT (NX), GRIDPTT Lite (NX) and GRIDPTT SIM (NX).

16.2. Pay-Per-Use (PPU) service for No Excess charge (NX) plans will not be available but Subscribers may opt for IDD and Global SMS services as an optional request. Additional local data, voice, SMS and data roaming services are also available as an optional request.

16.3. Save as set out in Clause 16.2 above, all other terms in GRIDTalk, GRIDTalk Lite, GRIDTalk Basic, GRIDPTT, GRIDPTT Lite and GRIDPTT SIM under Clauses 11, 12, 13 and 14 will continue to apply to the respective No Excess charge (NX) plans.

  1. Usage of Mobile numbers

17.1. Any mobile numbers allocated to Subscriber must be used in a commercial capacity. Mobile numbers must not be sold, transferred, or offered in any way to any third party without our written consent. Your failure to observe this Clause entitles us to terminate the Agreement and the Services provided to you.

17.2. You do not acquire any rights nor ownership in the mobile numbers regardless of any payment you may have made for the mobile number. Any mobile number assigned is the property of the relevant regulatory authorities.

17.3. We may alter or reallocate mobile numbers if required by the relevant regulatory authorities, but we will provide reasonable notice to you on the alteration or relocation of mobile numbers, if permitted by law.

17.4. We further reserve our rights to withdraw any mobile numbers allocated to you as a result of your breach or non-compliance with the Agreement.

17.5. If you are Porting-In from another mobile service provider, you hereby agree to the release of all relevant information to a third party central number portability service provider, or your existing mobile service provider, as relevant, for the purpose of activating this Port-In Service.

17.6. Upon commencement of the Port-In Service, your existing contract with your current mobile service provider shall automatically terminate without prejudice to your current mobile service provider’s existing rights. You agree that you are responsible for resolving with your current mobile service provider any issues arising from your request to Port-In, including but not limited to all outstanding charges and early termination fees.

17.7. If your Port-In Service request is rejected for any reason, you must resolve any issues related to the rejection with your current mobile service provider. We will not refund you for any payments that were made.

17.8. We will not liable for any losses or damages you may incur or sustain arising from any delay or failure to Port-In your existing mobile number to GRID.

  1. Roaming Voice and SMS Services

18.1. Any voice or SMS services originated or received outside of Singapore, including without limitation, to toll-free numbers, are subject to international roaming charges.

18.2 International roaming rates will apply for any voice or SMS use incurred outside Singapore even if unsuccessfully transmitted to the intended recipient. Use of the Services when roaming is dependent on the roaming carrier’s support of applicable network technology and functionality.

18.3. We may, in our discretion, limit the extent to which you may use any of the roaming services.

18.4. Charges applicable for usage of any voice or SMS usage when roaming shall be calculated based on records provided to us by the roaming carrier and may occasionally be delayed. Such usage Charges may appear in a later Billing Cycle. Records by our roaming carriers shall be deemed conclusive evidence of your record of use.

18.5. Your Information may be provided to our roaming carrier to facilitate use of roaming services.

  1. Data Roaming

19.1 Data roaming service for mobile devices outside Singapore is available in certain countries as stated on https://www.grid.net.sg/customer-service/tc/Dataroamingplans.pdf, unless stated otherwise, except for GRIDDataSIM service which is not eligible for data roaming. You will need to purchase a TravelRoam pack before you can enjoy data roaming services. Data roaming service will be activated upon first usage.

19.2 When you use our data roaming service, we do not guarantee that all data roaming usage details will be reflected in your bill or made available to you as that may depend on, among other things, records from our roaming carrier partners. You acknowledge and agree that certain data roaming usage details may not be reflected in your bill or made available to you, including but not limited to:

19.2.1 Hyperlink, Internet Protocol (IP) address, Uniform Resource Locator (URL) or details of the websites that you may have accessed; and/or

19.2.2 The type of data content accessed.

19.3 Data roaming speed when roaming overseas always depend on, and are subject to, the network you are connected to and 4G LTE network speeds may not always be available. We are not responsible for the speeds or coverage outside Singapore.

19.4 Do note that data roaming speed may vary depending on various factors including but not limited to:
– Overseas operators’ network coverage
– Overseas operators’ network capacity
– Overseas operators’ Fair Usage Policy

19.5 Data roaming services will cease when you have fully utilised the specific data amount in the Roaming pack or when the pack has expired, unless you have activated an additional Roaming pack.

  1. GRIDTalk, GRIDTalk Lite, GRIDTalk Basic, GRIDPTT, GRIDPTT Lite, GRIDPTT SIM, GRIDDataSIM and No Excess charge (NX) Plans Application Service Usage

20.1 GRID Product Features are different based on the different GRID package offerings the Subscriber signs up for [and are set out in greater detail in the Sales quotation].

20.2. Usage performance over the network may vary depending, among other things, on your location, weather conditions and other factors.

20.3 GRIDTalk, GRIDTalk Lite, GRIDTalk Basic, GRIDTalk (NX), GRIDTalk Lite (NX) and GRIDTalk Basic (NX) coverage is based on 4G Priority Network Access over a Service Quality of Service (QoS) framework that supports Nationwide Outdoor Service Coverage of > 99%, subject to the Subscriber [purchasing and] using a GRID-supplied equipment, application and SIM card to fully utilize the benefits and maximize the capability of these services.

20.4 The 4G Service Quality of Service (QoS) framework does not apply to GRIDPTT, GRIDPTT Lite, GRIDPTT SIM, GRIDPTT (NX), GRIDPTT Lite (NX), GRIDPTT SIM (NX) and GRIDDataSIM.

20.5 GRIDTalk, GRIDTalk Lite, GRIDTalk Basic, GRIDPTT, GRIDPTT Lite, GRIDPTT SIM, [and No Excess charge (NX) plans] have embedded security features in our GRID-supplied equipment, application and network layer to enable automatic login process to the GRID network for subscribers.

20.6 GRIDTalk, GRIDPTT, GRIDTalk (NX) and GRIDPTT (NX) Call History and Replay functions are kept [on the GRID equipment] for up to 24 Hours and will automatically be purged. Conversations on the GRID equipment cannot be exported to external devices due to commercial off the shelf (COTS) design restrictions.

20.7 GRIDTalk, GRIDTalk Lite, GRIDPTT, GRIDPTT Lite, GRIDTalk (NX), GRIDTalk Lite (NX), GRIDPTT (NX), GRIDPTT Lite (NX) plans and usage come with optional payable enhanced services such as Enterprise Secured Mobile Device Management (esMDM) that provides remote device support, usage control for Phone and SMS, application lockdown function for any number of Android and iOS devices registered under enterprise kiosks mode for an additional recurring charge.

20.8 Enterprise Secured Mobile Device Management (esMDM) will be based on GRID’s policy best practices which may be applicable in respect of lost phones, theft, or service abuse (whether actual or suspected). GRID equipment USB On-The-Go (OTG) function can be disabled upon [the Subscriber’s] request [to GRID].

20.9 The Subscriber is required to provide written consent in order to install the Enterprise Secured Mobile Device Management (esMDM) software on the Subscriber’s GRIDTalk Push-To-Talk (PTT) equipment, or, in the case of an [enterprise Subscriber with multiple lines and plans] consent to such activation on behalf of the enterprise’s users .

20.10 Subscribers may purchase additional advanced features for the various Service plans, if supported, such as productivity, safety, security, Desktop or Handset Dispatcher for command and control through the designated Service Salesperson.

  1. IDD and Global SMS

21.1 IDD services will be activated upon request to GRID, unless stated otherwise except for GRIDDataSIM service which is not eligible for IDD services.

21.2 Charges for IDD International leg will be billed on a Pay-Per-Use (PPU) basis. Local Voice minutes which is required for IDD calls will be deducted from your Local Voice minutes bundle. Sufficient Local Voice minutes are required for IDD services.

21.3 Charges for Global SMS will be billed on a Pay-Per-Use (PPU) basis.

  1. GRID Dispatcher, GRID Dispatcher Lite, GRID Dispatcher Voice Services

22.1 GRID Dispatcher, GRID Dispatcher Lite and GRID Dispatcher Voice are add-on services under GRIDTalk, GRIDTalk Lite, GRIDTalk Basic, GRIDPTT, GRIDPTT Lite, GRIDPTT SIM and No Excess Charge (NX) Plans.

22.2 GRID Dispatcher and GRID Dispatcher Lite is a thick client computer based dispatcher that integrates with command and control system software. It enables a control room operator to communicate with a specific group of other GRIDTalk, GRIDTalk Lite, GRIDTalk Basic, GRIDPTT, GRIDPTT Lite, GRIDPTT SIM and No Excess Charge (NX) Plans users.

22.3 GRID Dispatcher comes with features such as Command and Control Emergency, Broadcast and Tracking capabilities.

22.4 GRID Dispatcher Voice is an application based dispatcher that integrates with Voice Dispatch command and control system software. It enables a control room operator to communicate remotely with a specific group of other GRIDTalk, GRIDTalk Lite, GRIDTalk Basic, GRIDPTT, GRIDPTT Lite, GRIDPTT SIM and No Excess Charge (NX) Plans users. This add-on service is an option available for GS6100 handset users only.

22.5 GRID Dispatcher, GRID Dispatcher Lite does not come with any of the required computer equipment necessary for operating GRID Dispatcher services, such as a desktop or laptop, which the Subscriber acting as the control room operator is required to purchase on their own. Installation guide with GRID Dispatcher Key will be provided in an electronic form for self-installation.

22.6 Accessories are not bundled with GRID Dispatcher and GRID Dispatcher Lite. GRID offers an optional suite of accessories for purchase separately, such as desktop microphone, headset or step pedal in order to cater for operation needs of the Subscriber.

22.7 GRID Dispatcher and GRID Dispatcher Lite connectivity is based on a client-server architecture using TCP/IP protocols. It is compatible with most [major computer or laptop] operating systems [with an operational internet connection].

  1. MDM

23.1 GRID-SOTI (MDM) is an optional payable service. GRID-SOTI (MDM) is a mobile data management service that is aimed at preventing potentially abusive phone usage practices by, for example, limit functions and usage on the handset. [This SOTI (MDM) software is installed on all GRID equipment by default [and can be configured by the individual Subscribers. Enterprise Subscribers or group Subscribers may also configure this SOTI (MDM) software for the under their enterprise or group Subscriber Services through their own enterprise or group administrator as set forth in greater detail below. By subscribing to the GRID-SOTI (MDM) service, you agree to comply with the terms of the [SOTI End User License Agreement]. This Agreement, as may be amended from time to time, is set out at https://www.grid.net.sg/customer-service/tc2/.

  1. Equipment

24.1 GRID MAKES NO WARRANTY IN RESPECT OF THE EQUIPMENT SOLD TO subscribers other than as set out in the relevant Form(s), Quotations or Agreement(s) signed by the Subscriber.

24.2 For Equipment rented from GRID or otherwise used by Subscriber in relation to the Subscribed Service, Subscriber has the responsibility to verify and test GRID’s rental equipment and upon acceptance by the Subscriber is deemed to have been accepted in good working condition provided by GRID.

24.3 The Subscriber understands and accepts that GRID reserves the right not to replace rental equipment that are damaged due to abuse or misuse by any person other than GRID or its employees.

24.4 GRID does not cover accessories and batteries of the rental equipment. The Subscriber understands and accepts that the Subscriber has to separately purchase/replace such accessories and batteries if found to be defective.

24.5 GRID reserves the right to invoice the Subscriber for any abuse or misuse of rental equipment as stipulated in contract, agreement or signed quotation.

  1. Assignment

25.1 GRID may at any time assign and transfer all or part of its rights and obligations under this Agreement without the prior written approval of the Subscriber.

25.2 The Subscriber may not at any time assign and transfer all or any part of its rights and obligations under this Agreement without the prior written approval of GRID. In the event of an approved assignment or transfer, the Subscriber shall remain liable for all charges and fees incurred prior to the date of assignment or transfer, and the assignee or transferee shall be liable for all charges and fees incurred or to be incurred thereafter.

25.3 In the event of an unauthorised assignment or transfer by the Subscriber, such assignment or transfer shall be void and the Subscriber shall continue to be liable for all charges and fees incurred prior to and after the date of unauthorised assignment or transfer.

  1. Privacy Policy Statement

26.1 GRID Website Privacy Policy – GRID respects the privacy of our customers and visitors to this website. We do not collect Information about visitors without notification. Where Information is collected to better serve our visitors, or when a visitor registers for any notification service available on this site or takes part in any survey or contest, the Information collated may be used for corporate communications analysis and may be communicated in broad terms to our partners and consultants. We do not divulge Information gathered through this website about specific individuals to any third party without consent. This website contains links to other websites. This Privacy Policy Statement applies solely to Information collected by GRID at this website. GRID will not be responsible for the privacy practices of other websites.

26.2 GRID Services Privacy Policy – You consent that GRID may use the collected Information for the purposes of services planning by GRID, bad debt management, fraud prevention, complying with any applicable laws and court order, rendering assistance to law enforcement, judicial, governmental or regulatory agencies, investigating suspected or alleged breaches by you of your agreement with GRID, complying with any regulatory requirements imposed by applicable authorities authorising the use of Information, or for such other legal purposes as consented by you.

26.3 You further consent to our use and/or disclosure of Information for other lawful purposes, including without limitation, any research, customer benefits and retention programme, marketing, analysis of customer location, preferences and demographics, or to support your relationship with GRID.

26.4 “Information” for the purposes of these Terms and Conditions includes any and all personal information relating to you provided to, or obtained by, GRID in the course of and/or as a result of the provision of any Services by GRID and/or your use of GRID’s website, including without limitation, your use of GRID’s services, your personal particulars, transaction and credit history with GRID.

26.5 If you have any enquiries, comments or suggestions about our collection or use of your Information or this statement, or have any requests with respect to the same, we would be pleased to receive them if you contact our Data Protection Officer at 6486 8777 or email at DPO@grid.net.sg

  1. Miscellaneous

27.1 This Agreement is subject to such Terms and Conditions as may be imposed by the Authority and shall be subject to the Act.

27.2 This Agreement, as may be amended from time to time, is set out at https://www.grid.net.sg/customer-service/tc2/. GRID reserves the right to amend, add to, delete and/or vary any of the provisions of this Agreement and the Subscriber shall be bound to observe, perform and comply with such amendments, additions, deletions and/or variations, which shall take effect upon written consent from the Subscriber.

27.3 The Subscriber shall not disclose any information of a confidential nature about GRID or its business without GRID’s prior written consent.

27.4 GRID does not support number portability under the subscribed iDEN to GRIDTalk, GRIDTalk Lite, GRIDTalk Basic, GRIDPTT, GRIDPTT Lite, GRIDPTT SIM and GRIDDataSIM, services as well as their respective No Excess charge (NX) plans.

27.5 No omission or delay by GRID to enforce any right or remedy or to require performance of any of the terms of this Agreement shall be a waiver of any such right or remedy to which GRID is entitled, nor shall it in any way affect the right of GRID to enforce such provisions thereafter.

27.6 If any provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the validity of all provisions hereof shall in no way be affected thereby.

27.7 Time shall be of the essence in this Agreement.

27.8 This Agreement constitutes the entire agreement between the parties hereto with respect to the subject matter hereof and shall supersede all previous agreements, whether in writing or oral, made between the parties hereof.

27.9 In the event of any inconsistency or conflict between the provisions of this Agreement and those of any other documents with respect to the subject matter hereof, this Agreement shall prevail.

27.10 This Agreement is governed by and shall be construed in accordance with the laws of Singapore.

27.11 The parties hereto submit to the non-exclusive jurisdiction of the courts of Singapore.

GRID Communications Data Protection Policy Background This Data Protection Policy describes how GRID Communications Pte. Ltd. (collectively, “Organisation” or “we” or “us” or “our”) may collect, use, process and/or disclose your Personal Data in accordance with the Personal Data Protection Act 2012 (“Act”).

Definitions For the purposes of this Policy, the following capitalized terms, unless elsewhere defined in this Policy, shall have the following meanings:

“Act” means the Personal Data Protection Act 2012.
“DPO” means the data protection officers appointed by us pursuant to the Act.
“Laws” means all applicable legal, governmental, statutory and/or regulatory requirements, restrictions and/or prohibitions, orders, judgements, injunctions, guidelines codes of practice, directives, policies or measures of any kind on the part of any Public Agency.
“Policy” means this Data Protection Policy, as may be revised, amended or supplemented from time to time.
“Personal Data” means data, whether true or not, about an individual who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access. Examples of such Personal Data include: (a) Contact information, including name, address, telephone number and e-mail address and/or other identification information; (b) Billing information, including payment details, credit history, credit card number, and/or bank account number; (c) Equipment information and other technical information about your use of our network, products, services or websites, including service and usage history; (d) Your preferences; and (e) Information from other organisations which include fraud prevention agencies, credit reference agencies which are authorised, or purported to be authorised, to provide your personal data on your behalf.
“Public Agency” means any and all government, regulatory body, court or competent authority in all applicable jurisdictions including any Government body (such as any ministry, department, agency (including law enforcement agencies)), any organ of State, any judicial or quasi-judicial body or disciplinary, arbitral or mediatory body appointed under any written law in Singapore or any statutory body established under a public Act for a public function that is so appointed by the Minister by notification in the Gazette for the purposes of the Act.
“Services” means the info-communications and telecommunications services and any other services as may be offered by us to you including any updates, upgrades, thereto and the sale or supply of goods or products, from time to time and maintenance or deactivation of the same.

Interpretation

  • References to the male gender include a reference to the female gender.
  • References to the singular include a reference to the plural as the context so requires.
  • Whenever the words “include”, “includes” or “including” are used in such in this Policy, they will be deemed to be followed by the words “without limitation”.

Policy Provisions

  1. Data Protection Officers

1.1 The DPO have been appointed to oversee our compliance with the Act. Other employees within the Organisation may be delegated to act on behalf of the DPO or to take responsibility for the day-to-day collection and processing of Personal Data.

1.2 The DPO may be contacted by physical or electronic mail to the respective addresses:

1 Lorong 2 Toa Payoh, #03-01, Braddell House, Singapore 319637 Email: DPO@grid.net.sg

  1. Collection of Personal Data

2.1 Your Personal Data may be collected by us in the following ways:

    • When you make a purchase or when you subscribe or apply for our Services;
    • When you enquire about our Services with us or contact us
    • When you use our network and our Services or products;
    • Through the use of technology when you use our websites (e.g. cookies), when you contract with us or with any third parties via our websites or when you download and/or use any of our application programs/software;
    • From other sources, such as your employers, credit agencies, law enforcement agencies and/or other Public Agencies;
    • From other telecommunications licensees;
    • From other service providers;
    • When you participate in a competition, lucky draw or survey, or register your interest for any specific products or Services;
    • When you purchase or obtain third party services or products through us;
    • When we receive references from third parties, where you have been referred by them;
    • When we lawfully seek information from third parties about you in connection with the products and services you have applied for;
    • When you submit your Personal Data to us for any other reasons; and/or
    • By such other lawful means.
  1. Purposes for Collection, Use and Disclosure of Personal Data

3.1 By engaging with us, you hereby consent to the collection, use and/or disclosure of your Personal Data by us for any or all of the following purposes:

      • To verify your identity;
      • To process orders and applications for Service(s);
      • To provide the Service(s) and where applicable to facilitate interconnection and inter-operability between service providers including telecommunications licensees in providing the Service(s);
      • To respond and deal with enquiries, requests, feedback or complaints and for other customer-care activities;
      • To generate bills, process and facilitate the payment of bills, manage accounts and for debt-recovery functions;
      • To carry out credit checks, including for the preparation of credit reports and for the evaluation of creditworthiness;
      • To manage, develop and improve our Services, business and operations (including for the purposes of internal training and quality control) to serve you better;
      • To provide delivery and directory assistance services;
      • To provide complementary or value added services;
      • To offer and administer customer loyalty benefits, reward benefits, promotional benefits, contests and lucky draws;
      • To provide self-service channels for customer-care and account management activities;
      • To carry out market research and customer surveys and other research, analysis and development activities (including, but not limited to, data analytics);
      • To conduct investigations or take action in relation to bad debts;
      • For the purposes of crime and fraud prevention, detection or prosecution, risk management, or to prevent harm to you or the Organisation;
      • To conduct investigations or take action in relation to any violation of any of our terms and conditions for Services, including our General Terms and Conditions, or our Acceptable Use Policies;
      • To facilitate the provision of third party services to you where such third party services are purchased, obtained, administered or processed through us;
      • To improve your user experience and/or our product and service delivery to you;
      • To send you notices, information, promotions and updates, including marketing and advertising materials relating to our Services and products;
      • To respond to legal processes or to comply generally with Laws, including, without limitation, meeting the requirements to make disclosure under the requirements of any Laws or assisting in law enforcement and investigations by the relevant Public Agencies;
      • Any other purposes for which you have provided your Personal Data; and/or
      • Any other purpose necessary, ancillary or consequential to the above specified purposes.

3.2 Your Personal Data may be disclosed for the purposes indicated above to our officers and employees, service providers, and advisors, including without limitation, the following persons or entities:

      • Our external service engineers, contractors, vendors, service providers, business partners and such other third parties;
      • Banks, credit card companies, and payment vendors;
      • Debt collection agencies;
      • Credit information companies and credit bureaus;
      • Channel partners;
      • Public Agencies;
      • Our advisors, including our auditors and lawyers; and
      • Any other party to whom disclosure of Personal Data is required to achieve the purposes to which you have consented for the collection, use and disclosure of your Personal Data.

Where this involves the transfer of your Personal Data outside Singapore, we will comply with the Act and take steps to ensure that your Personal Data continues to receive a standard of protection that is at least comparable to that provided under the Act.

3.3 Unless permitted by Laws, the Organisation will not collect, use or disclose your Personal Data for any other purpose which you have not consented to under the Act, without first identifying and documenting such other purpose(s) and obtaining your consent with respect to them.

  1. Limiting Collection, Use and Disclosure of Personal Data

4.1 The Organisation collects Personal Data primarily from our customers (including prospective customers). The collection of Personal Data is limited to that which is necessary for the identified purposes to which you have consented for the collection, use and disclosure of your Personal Data.

4.2 Unless permitted by Laws or where you have given your consent, the Organisation will not disclose your Personal Data to other persons or entities for the advertising, promotion or marketing of such other party’s products and services. The Organisation will never sell your Personal Data to anyone.

  1. Retention of Personal Data

5.1 We will retain your Personal Data for as long as it is necessary to fulfil the purpose for which it is collected or where necessarily required for business or legal purposes.

  1. Withdrawal of Consent

6.1 You are able to withdraw your consent to our continued use and disclosure of your Personal Data as described in this Policy at any time. Such withdrawal should be made formally in writing to the DPO. We shall process your withdrawal request within a reasonable time (depending on the complexity of the request and its impact on our relationship with you), and in any event no later than within thirty (30) business days of receiving your request.

6.2 You acknowledge that we may no longer be able to provide you with the Service(s) you have subscribed to should you proceed to withdraw your consent under the Act. Accordingly, we may, for example where your consent is integral to the provision of the Service(s), cease to provide the Service(s) to you. Notwithstanding any withdrawal of consent, unless otherwise agreed by us, you will still be bound by your contract(s) for the Service(s) with us, and should you choose to terminate the relevant contract(s), early termination charges and other charges, penalties or contractual consequences may apply in accordance with the contract(s) or under Laws and we reserve our rights thereof.

6.3 You may write to the DPO for more information regarding the implications of the withdrawal of your consent.

6.4 Where you have indicated your consent to receiving marketing communications from the Organisation, you may separately withdraw such consent via the unsubscribe options as stated on the relevant SMS or email marketing message by emailing us at enquiry@grid.net.sg.

  1. Protection of Personal Data

7.1 We will make reasonable and appropriate security arrangements to protect Personal Data in our possession or under our control against risks of unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction.

  1. Accuracy and Correction of Personal Data

8.1 We will use reasonable efforts to ensure that the Personal Data we use is sufficiently accurate and complete to minimize the possibility that your incorrect Personal Data may be used to make a decision that impacts you, or if such Personal Data is likely to be disclosed to a third party.

8.2 We encourage you to inform us when there are any changes to the Personal Data which you have provided to us, to ensure that we have the most current, accurate and complete information. Upon your written request to DPO@grid.net.sg, we may, in accordance with the Act, correct or complete any Personal Data found to be inaccurate or incomplete as soon as practicable. The Organisation reserves the right to not correct Personal Data where permitted under the Act.

8.3 We will respond to your correction request as soon as reasonably possible, and in any event no later than within thirty (30) days of receiving your written request to enquiry@grid.net.sg.

  1. Access to Personal Data

9.1 Unless any of the exceptions under the Act apply, upon your written request to the DPO, the Organisation will provide you with an account of your Personal Data which is in the Organisation’s possession or control, or information relating to how your Personal Data has been or may have been used or disclosed within a year before the date of such request. Such information requested for shall be provided within a reasonable time (and in any event no later than within thirty (30) days). We reserve the right to charge a reasonable administrative fee for processing requests for access. If so, we will inform you of the fee before processing your request.

9.2 The Organisation may also provide a standard list of possible third parties as part of its response to all access requests for information relating to the disclosure of Personal Data during the relevant period.

9.3 Subject to the Act, we may not be able to provide access to all of the Personal Data that we may hold about you. For example, the Organisation may not provide access to Personal Data if such provision could reveal Personal Data about another person, if such information is subject to legal privilege or if such provision will be contrary to national interest. If access to Personal Data cannot be provided, the reasons for denying access will be provided upon request, to the extent permitted under Laws.

  1. Do Not Call (DNC)

10.1 We will not send any marketing messages or make any marketing calls to you if you have registered your Singapore telephone number with the respective DNC registries, unless we are allowed to do so under the Act.

  1. General

11.1 We may revise and/or amend and/or supplement this Policy at our discretion from time to time. Such changes will be published on [www.grid.net.sg]. You are advised to check back periodically to ensure that you are aware of any changes to this Policy.

11.2 If you have any queries or comments on this Policy, please contact the DPO at DPO@grid.net.sg.

GRID-SOTI EULA

PLEASE READ THE FOLLOWING SOFTWARE LICENSE AGREEMENT (“LICENSE”) CAREFULLY BEFORE USING THE SOFTWARE THROUGH GRID COMMUNICATIONS PTE LTD. THIS LICENSE GOVERNS THE PURCHASE, USE, MANAGED, UPDATE AND RENEWAL OF USE OF GRID-SOTI SOFTWARE. BY INSTALLING THE SOFTWARE, YOU ARE AGREEING TO BE LEGALLY BOUND BY THE TERMS AND CONDITIONS OF THIS LICENSE AS WELL AS GRID’S TERMS OF USE AND PRIVACY POLICY PROVIDED ON GRID COMMUNICATIONS WEBSITE. IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENSE DO NOT INSTALL OR USE THE SOFTWARE AND PROMPTLY EXIT THE SETUP SOFTWARE AND RETURN ALL ACCOMPANYING ITEMS (INCLUDING ALL FORMS OF DOCUMENTATION) TO THE ORIGINAL PLACE OF ORIGIN.

DEFINITIONS

“Device” referring to any computing device, mobile equipment (handset) that is supported by the Software- GRID-SOTI product.

“Licensee” referring the end user or the entity, who agrees to the terms and conditions of this License and to whom this License is granted. “You” and “Your” will be understood as the Licensee interchangeably as required in the wording of the License for comprehension purposes.

MANDATORY ACTIVATION

You hereby either give your consent to installing a GRID-SOTI software on your GRID Push-To-Talk (PTT) handset or consent on behalf of your company’s users said activation, the Software will send information about itself to GRID COMMUNICATIONS PTE LTD.

The said mobile equipment will be locked down by the GRID-SOTI software and only the approved Mobile Applications under end user corporate white label policies will be allowed to be installed and execute on the mobile equipment. Mobile equipment and its GRID-SOTI software will be managed by appointed Person in Charge (PIC) of the company administrator and/or its appointed 3rd party mobile equipment administrators. The appointed administrator is able to remotely monitor and manage your said mobile equipment. This includes accessing mobile equipment information such as its location data, mobile data, talk time minutes, SIM card status, rooted mobile equipment, photos, corporate white label 3rd party Applications and not limited to GRID’s PTT Mobile Applications for ease of remote troubleshooting etc. The appointed administrator also able to remotely manage your mobile equipment, for the purpose of providing remote support when necessary to troubleshoot and rectify faults when necessary. GRID-SOTI will prompt the user for permission rights when a remote control session initiated upon requested by the administrator.

The said administrator is able to perform a remote wipe of your mobile equipment to delete all data, including login info, photo and messages depending on case severity reported by your administrator. This is usually done if a device is lost or stolen, administrator or appointed administrator said GRID COMMUNICATIONS PTE LTD authorized to remote wipe mobile equipment on sensitive organizational data and help prevent access to your organization’s resources by doing a wipe from Security & Compliance policies. A full wipe will also return a device to factory settings. All information will be removed. This includes GRID- SOTI control, leaving the device completely unmanaged. Alternatively administrator able to perform device block which partially or fully wiping a device is inefficient.

USE OF DATA

You agree that GRID-SOTI, agents may collect, maintain, process and use diagnostic, technical, usage and related information, including but not limited to technical information about Your Device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of Software updates, technical, product support and other services to You (if any) related to the Software, and to verify compliance with the terms of this License. GRID-SOTI may use this information, as long as it is collected in a form that does not personally identify You, to provide and improve end user troubleshooting managed services. To enable GRID-SOTI’s partners and third party providers to improve their software, hardware and services designed for use with GRID-SOTI products, GRID-SOTI may also provide any such partner or third party provider with a subset of diagnostic information that is relevant to that partner’s or provider’s software, hardware and/or services, as long as the diagnostic information is in a form that does not personally identify You.

LOCATION DATA

GRID-SOTI, its partners and licensees may provide certain services through Your Device that relies upon location information. To provide and improve these services, where available, to use your location data, including the real-time geographic location of Your Device, and location search queries. The location data and queries collected by GRID-SOTI are collected in a form that does not personally identify You and may be used by GRID-SOTI, its partners and licensees to provide and improve location-based products and services. By using any location-based services on Your Device, You agree and consent to GRID-SOTI’s, its partners’ and licensees’ transmission, collection, maintenance, processing and use of Your location data and queries to provide and improve such products and services.

MALWARE

Licensee represents, warrants and covenants that Licensee will not cause or knowingly allow harmful software to be stored on, transmitted, or used with the Software, including but not limited to, the generation or dissemination of computer viruses, Trojan horses, time bombs, denial of service attacks, key logging and other monitoring software, worms, logic bombs, or other code or programs whose effect is to negatively impact the operation or performance of the Software or the safety, security, or privacy of users or owners of the Software, or to negatively impact the operation or performance of the wireless networks with which the Software may interact (“Networks”) or to permit unauthorized use of or access to such Networks. Licensee may not knowingly use Software in any way that could cause harm to the Software or the Networks or impair their use by others. Licensee may not use Software to attempt unauthorized access to any service, system, data, account, or Network. 

PROTECTION OF LICENSE DATA

Without limiting the above, GRID shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Licensee Data.

TERMS & CONDITIONS

  1. Definition and Interpretation

1.1 “Act” shall mean Telecommunications Act, 1999 and any amendments made thereto.

1.2 “Agreement” means these Terms and Conditions, the Application-cum-Agreement, the Service Activation Schedule and any other document agreed by the parties, duly completed and signed in respect of the Subscribed Services.

1.3 “Authority” means Info-Communications Media Development Authority of Singapore, its successors and assigns.

1.4 “GRID” means GRID Communications Pte. Ltd.

1.5 “Charged Rate” means the published charged rates for each of the Services and rental fee for the Equipment (if applicable) from time to time as set out in the Schedule.

1.6 References to “Clauses” means references to the clauses of these Terms and Conditions.

1.7 “Push-To-Talk”, “PTT 1-2-1″ or “PTT 1-2-All” refers to GRID’s basic two-way radio service.

1.8 “Effective Date” means the effective date of this Agreement being the date of acceptance by GRID as set out in the Service Activation Schedule.

1.9 “Equipment” means the equipment purchased or rented from GRID or otherwise owned by Subscriber and used by Subscriber in relation to the Subscribed Service, which shall for the purposes of this Agreement includes all wiring and accessories thereto.

1.10 “In Service Date” shall be the date on which a Subscribed Service is made available for use to the Subscriber by GRID.

1.11 “Schedule” means the Service Plans & Activation Schedule.

1.12 “Services” mean the provision by GRID of Push-To-Talk Service, PhoneConnect Service and other related or value-added services approved by the Authority by way of the service plans described in the Schedule.

1.13 “Subscribed Charged Rate” means the agreed Charged Rate for the Subscribed Service and rental fee for the Equipment (if applicable) payable by the Subscriber as set out in the Schedule.

1.14 “Subscribed Service” means the Services (including value-added services and rental fee for the Equipment; if applicable) subscribed by the Subscriber as indicated in the Schedule and accepted by GRID.

1.15 “Subscriber” means the applicant for the Subscribed Service set out at the beginning of the Agreement whose application is accepted by GRID.

1.16 Unless the context otherwise requires, the singular includes the plural and vice versa; words importing any gender includes every gender; references to persons include individuals, partnerships, associations and bodies corporate (as the case may be).

  1. Subscribed Service

2.1 The Subscriber has agreed to hire, and GRID has agreed to provide, the Subscribed Service(s) on the Terms and Conditions set out in the Agreement. GRID may at any time make modifications, alterations and changes to the Subscribed Services upon Subscriber’s written consent.

2.2 The Subscriber confirms his/her understanding, and agrees, that there is a requirement to have a Push-To-Talk one-to-one communication service as part of the Subscribed Services under the Agreement, regardless of the specific Subscribed Services applied for by the Subscriber. Upon the expiry date of any other Subscribed Services that the Subscriber has subscribed to, if any, unless the Push-To-Talk Service has also been terminated at the same time as the other Subscribed Services with the relevant notice period, the Subscriber hereby agrees to an automatic extension of its subscription of the Push-To-Talk Service, at the Charged Rates applicable on the date of such extension.

2.3 The Subscriber understands and agrees that the services provided by GRID are exclusively for his/her own use only. The Subscriber agrees not to resell the Service or any part thereof to any other person or persons whether for profit or otherwise, and shall not charge any other person for use of the Service or any part thereof.

2.4 Due to capacity constraints, new customers are not allowed to join Fleets 7, 8, 9 and 10. Subject to the availability of new talkgroups, existing customers who are already in Fleets 7, 8, 9 and 10 must have at least 10 members in order to form a new talkgroup.

2.5 An individual subscriber can only subscribe to a maximum of 5 talkgroups.

2.6 GRID reserves the right to terminate at any time any talkgroup that does not have any traffic for 3 consecutive months after serving a month’s notice.

2.7 For Data Pooling Services, each Subscriber acknowledges and agrees that such Services are a subscription to a common pool of data bundled for sharing amongst a group of mobile lines that are grouped under a single billing account for the Subscriber(s) (the “Grouped Lines”).

2.8 Usage of data under the Data Pooling Services is not capped (subject to Clause 2.10 below). If any one or more user(s) of a Subscriber’s Grouped Lines exceeds the pooled data bundle limit under such Grouped Lines, the Subscriber agrees that it shall be liable to GRID for additional charges for such excess use of data as set out in the Schedule and such additional charges shall be included in the single billing account for the relevant Grouped Lines.

2.9 Any unused data in a Subscriber’s pooled data bundle for Grouped Lines for each month shall not be carried over at the end of that month (to the following month or otherwise) and shall be forfeited.

2.10 GRID reserves the right, without notice or limitation, to deny, terminate, modify, throttle, disconnect or suspend services if an individual engages in unfair, excessive or abusive usage or if GRID, at its sole discretion, determines that action is necessary to protect the network from harm or degradation.

  1. Eligibility, Duration and Renewal

3.1 The minimum age for any natural person or individual to subscribe to any Service is eighteen (18) years at the time of Service application.

3.2 The Subscriber must either be: Singapore registered company, association, organisation, agency; or Foreign registered company, association, organisation, agency; or Singapore Citizen or Permanent Resident of Singapore; or Foreign natural person or individual with the following supporting documentation:

i) Employment Pass or Work Permit and Foreign Passports;

ii) Proof of Billing Address (e.g. PUB Bill, Bank Passbook or credit card bill) or the landlord Tenancy letter;

iii) Passport with a minimum validity of 6 months (or 12 months if IDD service is required).

3.3 The minimum Subscription Period for the Service shall be:

i) A period of three (3) months from activation of Service; or

ii) Such other period as may be stipulated by GRID as the Minimum Subscription Period before or when the Customer applies for the Service.

Thereafter the Service shall continue in force until terminated by Customer or GRID. Early termination of Service is subject to a penalty as stipulated in Clause 10.2.

3.4 Unless the Subscriber gives GRID one month notice in writing of its intention to terminate this Agreement after the expiry of this Agreement or any renewal thereof, this Agreement shall be automatically renewed on the same Terms and Conditions and pursuant to clause 5.1 below, at the Charged Rates applicable at the date of the renewal without further notice to the Subscriber, , unless otherwise agreed between GRID and the Subscriber.

  1. Personal Data Subscriber Information

4.1. You hereby accept the GRID Communications Data Protection Policy, as may be amended from time to time, and consent to our collection, use and disclosure of your personal data for the purposes set out in the GRID Communications Data Protection Policy. If you are a visitor to this website or an enterprise Subscriber providing to GRID personal data of persons within your enterprise for any of the Subscribed Services (the “Individuals”), you acknowledge, confirm and agree that you have, prior to providing GRID any personal data of any of the Individuals, obtained all consents from each of the Individuals for all such disclosure of their personal data to GRID and the collection and use of such personal data, for the purposes and in accordance with the terms set out in this Clause 4 and the GRID Communications Data Protection Policy.

4.2. In addition to and without prejudice to any other consent which you provide to us from time to time, you hereby consent to collection, use and/or disclosure of your personal data for the following purposes, and/or such other purposes as may be permitted or required by regulatory authorities pursuant to applicable laws and regulations including but not limited to the Telecom Competition Code, as may be amended from time to time:

i) To verify your identity;

ii) To process orders and applications for Service(s);

iii) To provide the Service(s) and where applicable to facilitate interconnection and inter-operability between service providers including telecommunications licensees in providing the Service(s);

iv) To respond and deal with enquiries, requests, feedback or complaints and for other Subscriber-care activities;

v) To generate bills, process and facilitate the payment of bills, manage accounts and for debt-recovery functions;

vi) To carry out credit checks, including for the preparation of credit reports and for the evaluation of creditworthiness;

vii) To manage, develop and improve our Services, business and operations (including for the purposes of internal training and quality control) to serve you better;

viii) To provide delivery and directory assistance services;

ix) To provide complementary or value added services;

x) To offer and administer Subscriber loyalty benefits, reward benefits, promotional benefits, contests and lucky draws;

xi) To provide self-service channels for Subscriber-care and account management activities;

xii) To carry out market research and Subscriber surveys and other research, analysis and development activities (including, but not limited to, data analytics);

xiii) To conduct investigations or take action in relation to bad debts;

xiv) For the purposes of crime and fraud prevention, detection or prosecution, risk management, or to prevent harm to you or to GRID and/or its related corporations and/or any of their respective employees, officers, agents and representatives;

xv) To conduct investigations or take action in relation to any violation of any of our terms and conditions for Services, including our General Terms and Conditions, or our Acceptable Use Policies;

xvi) To facilitate the provision of third party services to you where such third party services are purchased, obtained, administered or processed through us;

xvii) To improve your user experience and/or our product and service delivery to you;

xviii) To send you notices, information, promotions and updates, including marketing and advertising materials relating to our Services and products;

xix) To respond to legal processes or to comply generally with Laws, including, without limitation, meeting the requirements to make disclosure under the requirements of any Laws or assisting in law enforcement and investigations by the relevant Public Agencies;

xx) Any other purposes for which you have provided your Personal Data; and/or

xxi) Any other purpose necessary, ancillary or consequential to the above specified purposes.

4.3. Notwithstanding the two Clauses above, we may continue to rely on any consent that you may have given us previously under any terms or conditions or otherwise to collect, use or disclose your personal data for such purposes thereof.

4.4 Subject to Applicable Laws, you acknowledge that the provision of Services to you may involve the transfer of your personal data out of Singapore. In such situations, the storage, treatment and transfer of such data may be subject to laws and regulations that are different from Applicable Laws. We will take appropriate steps to ensure that the recipient of your personal data in that country or territory outside Singapore is bound by legally enforceable obligations to provide to the transferred personal data a standard of protection that is at least comparable to the protection under the Personal Data Protection Act 2012.

4.5. Where the Subscriber is an association, partnership, firm or corporation, and in other situations, the Subscriber or its representative may be responsible for the provision of information or data relating to one or more natural persons to GRID Communications, or may actually provide such information or data to GRID Communications. In the event that the Subscriber provides such information or data, the Subscriber represents, warrants and undertakes to GRID Communications that each natural person has consented to the collection, use and/or disclosure of their personal data by and on behalf of GRID Communications, and the Subscriber further, on behalf of each such natural person affirmatively agrees, consents to and authorizes the collection, use and disclosure by and on behalf of GRID Communications of all such information and data, in such manner and for such purposes.

  1. Subscribed Charges, Fees and Other Amounts

5.1 In consideration of the provision of the Subscribed Service by GRID to the Subscriber, the Subscriber shall pay GRID the Subscribed Charges in accordance with the provisions of this Agreement and any GRID invoice. GRID reserves the right to change the Charged Rate at any time upon reasonable prior notification to the Subscriber.

5.2 Upon application for the Subscribed Service and acceptance of the application by GRID, GRID may, at its discretion, request the Subscriber to pay such non-refundable advance payment(s) as and when required by GRID for the provision of the Service. In the event that GRID accepts such application, such advance payment(s) shall be used to offset any charges and fees incurred and payable by the Subscriber for the Subscribed Service. In the event that the Subscriber withdraws such application after GRID has accepted such application, such advance payment(s) paid shall be forfeited.

5.3 Whenever requested by GRID, the Subscriber shall in addition make such payments as GRID may require in respect of any service rendered in relation to the Subscribed Service.

5.4 Any discount given by GRID whether for Equipment or the Subscribed Services shall be subject to mutually agreed written Terms and Conditions in relation thereto as may be imposed by GRID.

5.5 In the event of promotional offers, usual price will apply after the stated duration.

  1. Payment And Default

6.1 The Subscriber shall promptly pay all charges, fees, rental, taxes and other amount in respect of the Subscribed Service in accordance with Terms and Conditions set out in any GRID invoice delivered by GRID to the Subscriber and by the method of payment indicated in the Schedule, unless otherwise set out to the contrary in this Agreement or agreed to between the parties hereto.

6.2 Where payment is not received in full by the due date, a late payment fee of $5.35 (include GST) for individual customers or $21.40 (include GST) for business customers shall be imposed for each month payment is not received in full, and shall be reflected in the next bill.

6.3 If the Subscriber wishes to inform GRID of any error, inaccuracy or discrepancy in an invoice or otherwise wishes to dispute any invoice, the Subscriber must notify GRID within [14] days of the date of the invoice, failing which, the invoice shall be deemed as conclusive and binding evidence of the amount payable to GRID by the Subscriber.

6.4 In the event that the Subscriber disputes any of the amounts due under an invoice, the Subscriber shall (i) make payment due under this Agreement for any undisputed amounts in the invoice; and (ii) furnish written documents in support of his claim. In the absence of any written records furnished by the Subscriber to the contrary, GRID’s records shall serve as binding and conclusive evidence of the amount payable by Subscriber under an invoice.

6.5 The Subscriber shall indemnify on a full indemnity basis and hold GRID harmless against all legal costs and expenses incurred by GRID arising from the Subscriber’s breach of any of its obligations under the Agreement including such costs and expenses for the recovery of all charges, fees, interests and other amounts in respect of the Subscribed Services due and owing to GRID by the Subscriber.

  1. Duties, Obligations and Liabilities of Subscriber

7.1 The Subscriber shall throughout the duration of the Subscribed Services:

i) Comply with its payment obligations set out in Clauses 5 and 6. The Subscriber shall comply with the terms of the Agreement and be liable for all charges and fees during any period of interruption, loss, unavailability of the Subscribed Service or temporary disconnection from any cause whatsoever;

ii) Ensure that the Equipment is used in the proper manner as prescribed by GRID and/or the Equipment manufacturer in order for GRID to provide the Subscribed Service;

iii) Not to make any adjustments, modification, alterations and/or attachments to the Equipment belonging to GRID without the prior written approval of GRID or only at GRID’s request;

iv) Ensure that the Subscribed Service and Equipment is not used for any unlawful or illegal purposes or in any manner that violates or infringes or may violate or infringe applicable law or any rights of any person;

v) Upon GRID’s request, provide at its own expense the main power supply for the Subscribed Services in accordance with GRID’s requirements;

vi) Permit GRID staff and/or authorised agents after serving at least 3 days’ prior notice (except for emergency case), to enter the Subscriber’s premises or other place under his control for the purposes of installing, inspecting, examining and/or testing the Equipment and/or taking such other actions therein as GRID may deem fit in order for GRID to provide the Subscribed Services provided that all costs and expenses in relation thereto shall be borned by GRID; and

vii) Not install, uninstall or modify the Equipment without the prior written approval of GRID. In the event GRID’s approval is obtained, the Subscriber shall ensure that the installation, uninstallation or modification is carried out to the satisfaction of GRID; and all costs incurred in relation thereto shall be borne by the Subscriber.

viii) If the Subscriber wishes to allow other users to join his private fleet, the Subscriber has to serve a written notice to GRID authorising such users to join the private fleet.

8. Limitation of Liabilities by GRID Communications

8.1 GRID shall not be liable for any damages or losses suffered by the Subscriber or any third party resulting from any modifications, alterations and changes to the Subscribed Services by GRID or any interruption, loss, unavailability of the Subscribed Service or temporary disconnection due to any cause whatsoever. In such event, GRID’s sole liability shall be confined to using such reasonable efforts to restore the Subscribed Service within a reasonable time.

8.2 GRID shall not be liable for any damages, losses or injury, whether to persons or property, suffered by the Subscriber or any third party howsoever arising from or resulting from the provision of Subscribed Service.

8.3 GRID shall not be liable for failure to perform and comply or delay in performing or compliance with its obligations under this Agreement due to any event of force majeure, including without limitation, earthquake, typhoon, flood, fire, war, civil unrest, labour disturbance or other unforeseeable and other similar unforeseeable and unavoidable events.

8.4 Notwithstanding any of the foregoing, in the event that GRID is held to be liable to Subscriber under this Agreement, GRID’s total aggregate liability hereunder (whether in contract, tort or otherwise) shall in no event exceed three (3) times the Subscribed Charged Rates of the Subscribed Services.

  1. Temporary and Permanent Disconnection By GRID Communications

9.1 GRID may at any time within the duration of this Agreement temporarily disconnect the Subscribed Service due to breach of the terms of this Agreement or non-payment, upon providing reasonable prior notice under the provision of this clause 9 to the Subscriber. Upon such temporary disconnection, the Subscriber shall remain liable for payment of the Subscribed Service as stipulated in Clause 7 hereof. For the avoidance of doubt, a “temporary disconnection” shall not be deemed to be a termination of the Subscriber Services unless otherwise notified by GRID to the Subscriber.

9.2 GRID may, at its discretion and by notice to the Subscriber, either temporarily or permanently, providing one (1) week’s prior written notice, disconnect and/or terminate the Subscriber Service, without prejudice to any of its rights hereunder or under applicable law, in any of the following events :-

i) A default in payment of any charges, fees and/or other amounts payable hereunder and/or any rentals payable for the Equipment;

ii) GRID is of the opinion that the Subscriber has failed to observe and perform any of the Terms and Conditions herein; or

iii) GRID shall have knowledge or notice that any gift or consideration of any kind as any inducement or reward was given or offered to any of GRID’s staff and/or authorised agents in connection with the provision of the Subscribed Service.

In the event GRID decides to temporarily disconnect the Subscribed Services, GRID may, at its absolute discretion, reconnect the Subscribed Service in the event the Subscriber remedies any of the above breaches to the satisfaction of GRID within such period prescribed by GRID in the aforesaid notice. The temporary disconnection shall be deemed to be a permanent disconnection in the event the Subscriber fails to remedy the breach to the satisfaction of GRID and within the prescribed time, unless otherwise agreed to by GRID. The Subscriber shall be liable for all charges and other costs payable by him during such period of temporary disconnection and shall also pay all reconnection charges and such other charges as may be deemed necessary by GRID.

For the avoidance of doubt, a “permanent disconnection” shall be deemed to be a termination of the Subscribed Service and this Agreement with effect from the date of the aforesaid notice.

9.3 GRID may, at its discretion and without notice in writing to the Subscriber, permanently disconnect the Subscriber Service, without prejudice to any of its rights hereunder or under applicable law, in any of the following events :-

i) The Subscriber shall be adjudged bankrupt or if a receiving order be made against him or if he makes any composition or arrangements with or assignment for the benefit of his creditors;

ii) Legal proceedings have been instituted against the Subscriber for non-payment of debt; the Subscriber, in the case of a corporation, shall have a winding-up petition presented against it or a judicial manager, a receiver and/or receiver and manager is appointed; and/or

iii) The Subscriber ceases to carry on its business.

iv) For the avoidance of doubt, a “permanent disconnection” shall be deemed to be a termination of the Subscribed Service and this Agreement with immediate effect.

v) GRID reserves the rights to terminate Subscribed Services to Subscribers who engage in spamming or other form of illegal activities through SMS, data, WAP or services provided by GRID without prior notice to the Subscribers, and to hand over evidence of such activities to the relevant authorities.

9.4 GRID reserves the right to terminate the Agreement where handsets used in the Services and/or services using handsets that are not purchased from GRID in the event that it creates a security risk or network interference. Subscribers are requested to purchase only authorised handsets from GRID or its appointed resellers.

9.5 Subscribers who lose their handset are advised to promptly contact GRID at +65 6486 8777 to temporarily suspend their Services to avoid any third-party misuse. Temporary suspension of Service under this condition will last for not more than one month. During the suspension, normal subscription is still applicable and payable by the Subscriber. The suspended Services will be automatically terminated after one month unless the Subscriber otherwise notifies GRID [in writing].

9.6 A Subscriber who is not on a current contract with GRID may choose to be on “Temporary Out of Service” (TOS) due to other reasons than loss of handset. During the TOS period should the Subscriber subsequently choose to terminate the Service, normal subscription is applicable and payable by the Subscriber during the one (1) month written notice of such termination. For clarity, normal subscription refers to the agreed Charged Rate for the Subscribed Service payable by the Subscriber of the Agreement that the Subscriber has agreed to hire, and GRID has agreed to provide, prior to choosing TOS.

9.7 Notwithstanding anything in this Agreement, GRID may at any time terminate this Agreement without cause at any time with one (1) month’s notice to the Subscriber. Upon such termination, GRID shall refund the Subscriber the pro-rated portion of advance payments received by GRID for the Services under this Agreement for Services not rendered as of the date of termination of this Agreement, net of any charges, fees, payments or amounts which may be due or owing by Subscriber to GRID.

9.8 The provisions of Clauses 6, 8, 9, 10, 11 and 12 shall survive the termination of this Agreement.

  1. Termination By Subscriber

10.1 The Subscriber may not terminate this Agreement or any Subscribed Service provided under this Agreement within the contractual period of this Agreement or the commencement of that Subscribed Service or the agreed minimum subscription period as the case may be. Thereafter, the Subscriber may terminate its Subscribed Service(s) or this Agreement, by giving to GRID at least one (1) month’s prior written notice of such termination.

10.2 In the event of the termination of a Subscribed Service by Subscriber prior to the expiry of the contract, Subscriber shall pay GRID the applicable liquidated damages as stated in the relevant Form(s), Quotations or Agreement(s) signed by the Subscriber.

10.2.1 If the contract, agreement or signed quotation specify that the liquidated damages is prorated, then the liquidated damages shall be prorated based on the number of days left in the contract calculated from the effective date of termination. Otherwise, the liquidated damages shall be a lump sum payment.

10.2.2 For Subscribers who had not purchased any Equipment from GRID, Subscriber shall, upon termination prior to the expiry of the Term, pay GRID as liquidated damages, the discounts from GRID’s standard rates enjoyed by the Subscriber (whether in relation to the Equipment or to the Subscribed Service) up to the date of the termination.

10.3 For the avoidance of doubt, termination of the Subscribed Services due to Equipment that cannot be used due to disrepair or damage or that has been lost would amount to a termination for the purposes of this Clause 10.

10.4 The Subscriber acknowledges that the Subscribed Charged Rates and the price of the Equipment have been sold to Subscriber by GRID based on the Duration of this Agreement and agree that the amounts payable under this Clause 10 are liquidated damages, namely genuine pre-estimates of damages, losses and expenses which GRID will suffer as a result of such termination in breach of the Agreement and shall in no event be regarded as a penalty.

10.5 Upon termination of any Subscribed Service, the telephone number allocated to the Subscriber for the purpose of the Subscribed Service shall be revoked and the Subscriber shall not have any further right to use that number.

10.6 SIM card(s) issued for any Subscribed Service cannot be re-used once Service is terminated.

10.7 Upon termination, the Subscriber shall pay for all charges due and payable up to and including the date of termination. Any advance payments made by the Subscriber for the Subscribed Services will not be refunded upon termination.

  1. Equipment

11.1 GRID MAKES NO WARRANTY IN RESPECT OF THE EQUIPMENT SOLD TO SUBSCRIBER. Subscriber acknowledges that GRID has received from the manufacturers a limited warranty for the benefit of original purchasers of the Equipment only. In the event of any warranty claims in relation to the Equipment sold to Subscriber by GRID falling within the scope of the limited warranty provided by the manufacturer, GRID agrees to use its reasonable endeavors to assist in the settlement of such claims. Notwithstanding the foregoing agreement to render reasonable assistance, GRID shall not be responsible in any way for any defects in the Equipment or software associated with the Equipment sold by GRID or any performance data as described in GRID’s or the manufacturer’s catalogues, brochures or specifications or such like.

11.2 For Equipment rented from GRID or otherwise used by Subscriber in relation to the Subscribed Service, Subscriber has the responsibility to verify and test GRID’s rental handsets and accepts the condition provided by GRID as it is.

11.3 The Subscriber understands and accepts that GRID reserves the right not to replace rental handsets that are damaged due to abuse or misuse.

11.4 GRID does not cover accessories and batteries of the rental handsets. The Subscriber understands and accepts that he has to purchase/replace if found to be defective.

11.5 GRID reserves the right to invoice the Subscriber for abused or misused rental handsets as stipulated in contract, agreement or signed quotation.

  1. Assignment

12.1 GRID may at any time assign and transfer all or part of its rights and obligations under this Agreement without the prior written approval of the Subscriber.

12.2 The Subscriber may not at any time assign and transfer all or any part of its rights and obligations under this Agreement without the prior written approval of GRID. In the event of an approved assignment or transfer, the Subscriber shall remain liable for all charges and fees incurred prior to the date of assignment or transfer, and the assignee or transferee shall be liable for all charges and fees incurred or to be incurred thereafter.

12.3 In the event of an unauthorised assignment or transfer by the Subscriber, such assignment or transfer shall be void and the Subscriber shall continue to be liable for all charges and fees incurred prior to and after the date of unauthorised assignment or transfer.

  1. Privacy Policy Statement

13.1 GRID Website Privacy Policy – GRID respects the privacy of our customers and visitors to this website. We do not collect Information about visitors without notification. Where Information is collected to better serve our visitors, or when a visitor registers for any notification service available on this site or takes part in any survey or contest, the Information collated may be used for corporate communications analysis and may be communicated in broad terms to our partners and consultants. We do not divulge Information gathered through this website about specific individuals to any third party without consent. This website contains links to other websites. This Privacy Policy Statement applies solely to Information collected by GRID at this website. GRID will not be responsible for the privacy practices of other websites.

13.2 GRID Services Privacy Policy – You consent that GRID may use the collected Information for the purposes of services planning by GRID, bad debt management, fraud prevention, complying with any applicable laws and court order, rendering assistance to law enforcement, judicial, governmental or regulatory agencies, investigating suspected or alleged breaches by you of your agreement with GRID, complying with any regulatory requirements imposed by applicable authorities authorising the use of Information, or for such other legal purposes as consented by you.

13.3 You further consent to our use and/or disclosure of Information for other lawful purposes, including without limitation, any research, customer benefits and retention programme, marketing, analysis of customer location, preferences and demographics, or to support your relationship with GRID.

13.4 “Information” for the purposes of these Terms and Conditions includes any and all personal information relating to you provided to, or obtained by, GRID in the course of and/or as a result of the provision of any Services by GRID and/or your use of GRID’s website, including without limitation, your use of GRID’s services, your personal particulars, transaction and credit history with GRID.

13.5 If you have any enquiries, comments or suggestions about our collection or use of your Information or this statement, or have any requests with respect to the same, we would be pleased to receive them if you contact our Data Protection Officer at 6486 8777 or email at DPO@grid.net.sg

  1. Miscellaneous

14.1 This Agreement is subject to such Terms and Conditions as may be imposed by the Authority and shall be subject to the Act.

14.2 GRID reserves the right to amend, add to, delete and/or vary any of the provisions of this Agreement and the Subscriber shall be bound to observe, perform and comply with such amendments, additions, deletions and/or variations, which shall take effect upon written consent from the Subscriber.

14.3 The Subscriber shall not disclose any information of a confidential nature about GRID or its business without GRID’s prior written consent.

14.4 GRID does not support number portability under the subscribed iDEN service.

14.5 No omission or delay by GRID to enforce any right or remedy or to require performance of any of the terms of this Agreement shall be a waiver of any such right or remedy to which GRID is entitled, nor shall it in any way affect the right of GRID to enforce such provisions thereafter.

14.6 If any provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the validity of all provisions hereof shall in no way be affected thereby.

14.7 Time shall be of the essence in this Agreement.

14.8 This Agreement constitutes the entire agreement between the parties hereto with respect to the subject matter hereof and shall supersede all previous agreements, whether in writing or oral, made between the parties hereof.

14.9 In the event of any inconsistency or conflict between the provisions of this Agreement and those of any other documents with respect to the subject matter hereof, this Agreement shall prevail.

14.10 This Agreement is governed by and shall be construed in accordance with the laws of Singapore.

14.11 The parties hereto submit to the non-exclusive jurisdiction of the courts of Singapore.

GRID Communications Data Protection Policy Background This Data Protection Policy describes how GRID Communications Pte. Ltd. (collectively, “Organisation” or “we” or “us” or “our”) may collect, use, process and/or disclose your Personal Data in accordance with the Personal Data Protection Act 2012 (“Act”).

Definitions For the purposes of this Policy, the following capitalized terms, unless elsewhere defined in this Policy, shall have the following meanings:

“Act” means the Personal Data Protection Act 2012.
“DPO” means the data protection officers appointed by us pursuant to the Act.
“Laws” means all applicable legal, governmental, statutory and/or regulatory requirements, restrictions and/or prohibitions, orders, judgements, injunctions, guidelines codes of practice, directives, policies or measures of any kind on the part of any Public Agency.
“Policy” means this Data Protection Policy, as may be revised, amended or supplemented from time to time.
“Personal Data” means data, whether true or not, about an individual who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access. Examples of such Personal Data include: (a) Contact information, including name, address, telephone number and e-mail address and/or other identification information; (b) Billing information, including payment details, credit history, credit card number, and/or bank account number; (c) Equipment information and other technical information about your use of our network, products, services or websites, including service and usage history; (d) Your preferences; and (e) Information from other organisations which include fraud prevention agencies, credit reference agencies which are authorised, or purported to be authorised, to provide your personal data on your behalf.
“Public Agency” means any and all government, regulatory body, court or competent authority in all applicable jurisdictions including any Government body (such as any ministry, department, agency (including law enforcement agencies)), any organ of State, any judicial or quasi-judicial body or disciplinary, arbitral or mediatory body appointed under any written law in Singapore or any statutory body established under a public Act for a public function that is so appointed by the Minister by notification in the Gazette for the purposes of the Act.
“Services” means the info-communications and telecommunications services and any other services as may be offered by us to you including any updates, upgrades, thereto and the sale or supply of goods or products, from time to time and maintenance or deactivation of the same.

Interpretation

  • References to the male gender include a reference to the female gender.
  • References to the singular include a reference to the plural as the context so requires.
  • Whenever the words “include”, “includes” or “including” are used in such in this Policy, they will be deemed to be followed by the words “without limitation”.

Policy Provisions

  1. Data Protection Officers

1.1 The DPO have been appointed to oversee our compliance with the Act. Other employees within the Organisation may be delegated to act on behalf of the DPO or to take responsibility for the day-to-day collection and processing of Personal Data.

1.2 The DPO may be contacted by physical or electronic mail to the respective addresses:

1 Lorong 2 Toa Payoh, #03-01, Braddell House, Singapore 319637 Email: DPO@grid.net.sg

  1. Collection of Personal Data

2.1 Your Personal Data may be collected by us in the following ways:

    • When you make a purchase or when you subscribe or apply for our Services;
    • When you enquire about our Services with us or contact us
    • When you use our network and our Services or products;
    • Through the use of technology when you use our websites (e.g. cookies), when you contract with us or with any third parties via our websites or when you download and/or use any of our application programs/software;
    • From other sources, such as your employers, credit agencies, law enforcement agencies and/or other Public Agencies;
    • From other telecommunications licensees;
    • From other service providers;
    • When you participate in a competition, lucky draw or survey, or register your interest for any specific products or Services;
    • When you purchase or obtain third party services or products through us;
    • When we receive references from third parties, where you have been referred by them;
    • When we lawfully seek information from third parties about you in connection with the products and services you have applied for;
    • When you submit your Personal Data to us for any other reasons; and/or
    • By such other lawful means.
  1. Purposes for Collection, Use and Disclosure of Personal Data

3.1 By engaging with us, you hereby consent to the collection, use and/or disclosure of your Personal Data by us for any or all of the following purposes:

      • To verify your identity;
      • To process orders and applications for Service(s);
      • To provide the Service(s) and where applicable to facilitate interconnection and inter-operability between service providers including telecommunications licensees in providing the Service(s);
      • To respond and deal with enquiries, requests, feedback or complaints and for other customer-care activities;
      • To generate bills, process and facilitate the payment of bills, manage accounts and for debt-recovery functions;
      • To carry out credit checks, including for the preparation of credit reports and for the evaluation of creditworthiness;
      • To manage, develop and improve our Services, business and operations (including for the purposes of internal training and quality control) to serve you better;
      • To provide delivery and directory assistance services;
      • To provide complementary or value added services;
      • To offer and administer customer loyalty benefits, reward benefits, promotional benefits, contests and lucky draws;
      • To provide self-service channels for customer-care and account management activities;
      • To carry out market research and customer surveys and other research, analysis and development activities (including, but not limited to, data analytics);
      • To conduct investigations or take action in relation to bad debts;
      • For the purposes of crime and fraud prevention, detection or prosecution, risk management, or to prevent harm to you or the Organisation;
      • To conduct investigations or take action in relation to any violation of any of our terms and conditions for Services, including our General Terms and Conditions, or our Acceptable Use Policies;
      • To facilitate the provision of third party services to you where such third party services are purchased, obtained, administered or processed through us;
      • To improve your user experience and/or our product and service delivery to you;
      • To send you notices, information, promotions and updates, including marketing and advertising materials relating to our Services and products;
      • To respond to legal processes or to comply generally with Laws, including, without limitation, meeting the requirements to make disclosure under the requirements of any Laws or assisting in law enforcement and investigations by the relevant Public Agencies;
      • Any other purposes for which you have provided your Personal Data; and/or
      • Any other purpose necessary, ancillary or consequential to the above specified purposes.

3.2 Your Personal Data may be disclosed for the purposes indicated above to our officers and employees, service providers, and advisors, including without limitation, the following persons or entities:

      • Our external service engineers, contractors, vendors, service providers, business partners and such other third parties;
      • Banks, credit card companies, and payment vendors;
      • Debt collection agencies;
      • Credit information companies and credit bureaus;
      • Channel partners;
      • Public Agencies;
      • Our advisors, including our auditors and lawyers; and
      • Any other party to whom disclosure of Personal Data is required to achieve the purposes to which you have consented for the collection, use and disclosure of your Personal Data.

Where this involves the transfer of your Personal Data outside Singapore, we will comply with the Act and take steps to ensure that your Personal Data continues to receive a standard of protection that is at least comparable to that provided under the Act.

3.3 Unless permitted by Laws, the Organisation will not collect, use or disclose your Personal Data for any other purpose which you have not consented to under the Act, without first identifying and documenting such other purpose(s) and obtaining your consent with respect to them.

  1. Limiting Collection, Use and Disclosure of Personal Data

4.1 The Organisation collects Personal Data primarily from our customers (including prospective customers). The collection of Personal Data is limited to that which is necessary for the identified purposes to which you have consented for the collection, use and disclosure of your Personal Data.

4.2 Unless permitted by Laws or where you have given your consent, the Organisation will not disclose your Personal Data to other persons or entities for the advertising, promotion or marketing of such other party’s products and services. The Organisation will never sell your Personal Data to anyone.

  1. Retention of Personal Data

5.1 We will retain your Personal Data for as long as it is necessary to fulfil the purpose for which it is collected or where necessarily required for business or legal purposes.

  1. Withdrawal of Consent

6.1 You are able to withdraw your consent to our continued use and disclosure of your Personal Data as described in this Policy at any time. Such withdrawal should be made formally in writing to the DPO. We shall process your withdrawal request within a reasonable time (depending on the complexity of the request and its impact on our relationship with you), and in any event no later than within thirty (30) business days of receiving your request.

6.2 You acknowledge that we may no longer be able to provide you with the Service(s) you have subscribed to should you proceed to withdraw your consent under the Act. Accordingly, we may, for example where your consent is integral to the provision of the Service(s), cease to provide the Service(s) to you. Notwithstanding any withdrawal of consent, unless otherwise agreed by us, you will still be bound by your contract(s) for the Service(s) with us, and should you choose to terminate the relevant contract(s), early termination charges and other charges, penalties or contractual consequences may apply in accordance with the contract(s) or under Laws and we reserve our rights thereof.

6.3 You may write to the DPO for more information regarding the implications of the withdrawal of your consent.

6.4 Where you have indicated your consent to receiving marketing communications from the Organisation, you may separately withdraw such consent via the unsubscribe options as stated on the relevant SMS or email marketing message by emailing us at enquiry@grid.net.sg.

  1. Protection of Personal Data

7.1 We will make reasonable and appropriate security arrangements to protect Personal Data in our possession or under our control against risks of unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction.

  1. Accuracy and Correction of Personal Data

8.1 We will use reasonable efforts to ensure that the Personal Data we use is sufficiently accurate and complete to minimize the possibility that your incorrect Personal Data may be used to make a decision that impacts you, or if such Personal Data is likely to be disclosed to a third party.

8.2 We encourage you to inform us when there are any changes to the Personal Data which you have provided to us, to ensure that we have the most current, accurate and complete information. Upon your written request to DPO@grid.net.sg, we may, in accordance with the Act, correct or complete any Personal Data found to be inaccurate or incomplete as soon as practicable. The Organisation reserves the right to not correct Personal Data where permitted under the Act.

8.3 We will respond to your correction request as soon as reasonably possible, and in any event no later than within thirty (30) days of receiving your written request to enquiry@grid.net.sg.

  1. Access to Personal Data

9.1 Unless any of the exceptions under the Act apply, upon your written request to the DPO, the Organisation will provide you with an account of your Personal Data which is in the Organisation’s possession or control, or information relating to how your Personal Data has been or may have been used or disclosed within a year before the date of such request. Such information requested for shall be provided within a reasonable time (and in any event no later than within thirty (30) days). We reserve the right to charge a reasonable administrative fee for processing requests for access. If so, we will inform you of the fee before processing your request.

9.2 The Organisation may also provide a standard list of possible third parties as part of its response to all access requests for information relating to the disclosure of Personal Data during the relevant period.

9.3 Subject to the Act, we may not be able to provide access to all of the Personal Data that we may hold about you. For example, the Organisation may not provide access to Personal Data if such provision could reveal Personal Data about another person, if such information is subject to legal privilege or if such provision will be contrary to national interest. If access to Personal Data cannot be provided, the reasons for denying access will be provided upon request, to the extent permitted under Laws.

  1. Do Not Call (DNC)

10.1 We will not send any marketing messages or make any marketing calls to you if you have registered your Singapore telephone number with the respective DNC registries, unless we are allowed to do so under the Act.

  1. General

11.1 We may revise and/or amend and/or supplement this Policy at our discretion from time to time. Such changes will be published on [www.grid.net.sg]. You are advised to check back periodically to ensure that you are aware of any changes to this Policy.

11.2 If you have any queries or comments on this Policy, please contact the DPO at DPO@grid.net.sg.

GRID-SOTI EULA

PLEASE READ THE FOLLOWING SOFTWARE LICENSE AGREEMENT (“LICENSE”) CAREFULLY BEFORE USING THE SOFTWARE THROUGH GRID COMMUNICATIONS PTE LTD. THIS LICENSE GOVERNS THE PURCHASE, USE, MANAGED, UPDATE AND RENEWAL OF USE OF GRID-SOTI SOFTWARE. BY INSTALLING THE SOFTWARE, YOU ARE AGREEING TO BE LEGALLY BOUND BY THE TERMS AND CONDITIONS OF THIS LICENSE AS WELL AS GRID’S TERMS OF USE AND PRIVACY POLICY PROVIDED ON GRID COMMUNICATIONS WEBSITE. IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENSE DO NOT INSTALL OR USE THE SOFTWARE AND PROMPTLY EXIT THE SETUP SOFTWARE AND RETURN ALL ACCOMPANYING ITEMS (INCLUDING ALL FORMS OF DOCUMENTATION) TO THE ORIGINAL PLACE OF ORIGIN.

DEFINITIONS

“Device” referring to any computing device, mobile equipment (handset) that is supported by the Software- GRID-SOTI product.

“Licensee” referring the end user or the entity, who agrees to the terms and conditions of this License and to whom this License is granted. “You” and “Your” will be understood as the Licensee interchangeably as required in the wording of the License for comprehension purposes.

MANDATORY ACTIVATION

You hereby either give your consent to installing a GRID-SOTI software on your GRID Push-To-Talk (PTT) handset or consent on behalf of your company’s users said activation, the Software will send information about itself to GRID COMMUNICATIONS PTE LTD.

The said mobile equipment will be locked down by the GRID-SOTI software and only the approved Mobile Applications under end user corporate white label policies will be allowed to be installed and execute on the mobile equipment. Mobile equipment and its GRID-SOTI software will be managed by appointed Person in Charge (PIC) of the company administrator and/or its appointed 3rd party mobile equipment administrators. The appointed administrator is able to remotely monitor and manage your said mobile equipment. This includes accessing mobile equipment information such as its location data, mobile data, talk time minutes, SIM card status, rooted mobile equipment, photos, corporate white label 3rd party Applications and not limited to GRID’s PTT Mobile Applications for ease of remote troubleshooting etc. The appointed administrator also able to remotely manage your mobile equipment, for the purpose of providing remote support when necessary to troubleshoot and rectify faults when necessary. GRID-SOTI will prompt the user for permission rights when a remote control session initiated upon requested by the administrator.

The said administrator is able to perform a remote wipe of your mobile equipment to delete all data, including login info, photo and messages depending on case severity reported by your administrator. This is usually done if a device is lost or stolen, administrator or appointed administrator said GRID COMMUNICATIONS PTE LTD authorized to remote wipe mobile equipment on sensitive organizational data and help prevent access to your organization’s resources by doing a wipe from Security & Compliance policies. A full wipe will also return a device to factory settings. All information will be removed. This includes GRID- SOTI control, leaving the device completely unmanaged. Alternatively administrator able to perform device block which partially or fully wiping a device is inefficient.

USE OF DATA

You agree that GRID-SOTI, agents may collect, maintain, process and use diagnostic, technical, usage and related information, including but not limited to technical information about Your Device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of Software updates, technical, product support and other services to You (if any) related to the Software, and to verify compliance with the terms of this License. GRID-SOTI may use this information, as long as it is collected in a form that does not personally identify You, to provide and improve end user troubleshooting managed services. To enable GRID-SOTI’s partners and third party providers to improve their software, hardware and services designed for use with GRID-SOTI products, GRID-SOTI may also provide any such partner or third party provider with a subset of diagnostic information that is relevant to that partner’s or provider’s software, hardware and/or services, as long as the diagnostic information is in a form that does not personally identify You.

LOCATION DATA

GRID-SOTI, its partners and licensees may provide certain services through Your Device that relies upon location information. To provide and improve these services, where available, to use your location data, including the real-time geographic location of Your Device, and location search queries. The location data and queries collected by GRID-SOTI are collected in a form that does not personally identify You and may be used by GRID-SOTI, its partners and licensees to provide and improve location-based products and services. By using any location-based services on Your Device, You agree and consent to GRID-SOTI’s, its partners’ and licensees’ transmission, collection, maintenance, processing and use of Your location data and queries to provide and improve such products and services.

MALWARE

Licensee represents, warrants and covenants that Licensee will not cause or knowingly allow harmful software to be stored on, transmitted, or used with the Software, including but not limited to, the generation or dissemination of computer viruses, Trojan horses, time bombs, denial of service attacks, key logging and other monitoring software, worms, logic bombs, or other code or programs whose effect is to negatively impact the operation or performance of the Software or the safety, security, or privacy of users or owners of the Software, or to negatively impact the operation or performance of the wireless networks with which the Software may interact (“Networks”) or to permit unauthorized use of or access to such Networks. Licensee may not knowingly use Software in any way that could cause harm to the Software or the Networks or impair their use by others. Licensee may not use Software to attempt unauthorized access to any service, system, data, account, or Network. 

PROTECTION OF LICENSE DATA

Without limiting the above, GRID shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Licensee Data.