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The walkie-talkie is the second most used voice communications equipment after the mobile-phone.  GRID Communications offers a wide range of walkie-talkies to suit different users.  Regardless of the type of walkie-talkies, it is therefore essential to familiarise oneself with the dos and don’ts when using walkie-talkies. This will help improve the overall users’ experience when communicating using walkie-talkies.  For walkie-talkies communication to be clear, concise, succinct and operate smoothly, certain procedures or etiquette should be observed.

Basic Walkie-Talkie Usage Etiquette Rules

The dos:

• Speak clearly and slowly. Communication over the walkie-talkie isn’t always as clear as when communicating face-to-face.  Generally, speaking audibly at a slightly higher pitch then normal and directly into the microphone would enhance clarity when communicating over walkie-talkies.  Use adequate pauses where necessary.

• Listen before speaking.  Allow the other party to finish speaking before interrupting unless it is an emergency.

• Be precise, brief and straight to the point.  Long sentences can be difficult to understand over walkie-talkies.  Break up long sentences into shorter ones.

• Follow the voice procedure that your organisation has set. This would avoid miscommunication when using walkie-talkies within organisation.

• Do answer all calls promptly when they are for you.  As walkie-talkie communications are mostly work-related, it is important to respond promptly when calls are received.

• Use Phonetic Alphabets when spelling words over walkie-talkies.  The use of Phonetic Alphabets can help to avoid ambiguity when spelling words over the walkie-talkies.  For example, RSVP should be spoken as “Romeo Sierra Victor Papa” when clarity is needed.  A list of the internationally recognised phonetic alphabets is shown in table A below.

• Perform walkie-talkie checks to ensure that the radio is in good working condition.  Checks such as volume, battery strength and signal strength should be performed on a regular basis.  For extended usage of the walkie-talkie in the field, do carry spare batteries where charging of the expended battery is not possible.

• The international radio language is English, except in cases where you are licensed to speak in some other languages.

• When using a two-way radio you cannot speak and listen at the same time, as you can with a phone.

The don’ts:

• In a group call situation, do not respond if you are not  sure that the call is for you.  Wait until you hear your call sign to respond.

• Unless using walkie-talkies that are encrypted (such as GRID’s TETRA system) for secured communication, do not transmit sensitive or confidential information.  Non secured walkie-talkies can easily be eavesdropped as frequencies are shared.

• Do not conduct unnecessary talks over the walkie-talkies.  Unnecessary talks are not only annoying to the other users but could also prevent more important calls from coming in.

 

PhoneticPhonetic
AAlphaNNovember
BBravoOOsca
CCharliePPapa
DDeltaQQuebec
EEchoRRomeo
FFoxtrotSSierra
GGolfTTango
HHotelUUniform
IIndiaVVictor
JJuletWWhiskey
KKiloXX-ray
LLimaYYankee
MMikeZZulu