About GRID Communications

If you own or run any business that requires a fleet of vehicles, it’s worth it to invest in a fleet management system. Whether you run a delivery company, maintenance and repairs provider, or private chauffeur service, a fleet management system can help you organise and manage all of your vehicles using a single centralised system. So what exactly is a fleet management system? It is a system that ensures your vehicle fleet can run on time, at optimum efficiency, and without exceeding your budget. Having such a system in place not only helps you better visualise your fleet while…

Companies in Singapore depend upon various channels of communication in their day-to-day work operations so that employees can smoothly relay information between themselves. The most common channels of communication in modern workplaces are instant messaging and email applications for mobile phones and computers with the use of the Internet. Some companies may even still use SMS messaging or landlines. Though these technologies are useful in office-based work, they still have their limitations and might not be as reliable for teams out on the field. Network limitations in some areas will make messaging, calling or emailing colleagues impossible, causing delays and…

In every industry, effective communication is critical to ensure smooth workflow and optimal performance. It’s even more essential in the logistics sector where everyone has to come together to ensure products move from their origin to their destination safely and on schedule. One mishap in the process can cause delays with greater costs, not only affecting customer service experience but also negatively impacting brand recognition. Communicating effectively means everyone is on the same page throughout the whole process. There’s transparency in whether or not the task is completed and the goods have been transferred seamlessly. How Effective Communication Helps Meet…

Feature #1 – Custom built Push-To-Talk (PTT) service with high priority network traffic GRIDTalk is a highly secured next generation PTT solution with a high priority dedicated service on Singapore’s largest 4G LTE network within a fully compatible ecosystem that is not offered by any PTT service provider in Singapore currently.    It is also the only custom built PTT service in Singapore which takes into consideration the full end-to-end PTT performance. This ensures peace of mind in the business’s operations with advanced PTT functionality across the whole PTT ecosystem of handsets, operating systems, application and network from a single…

In our last article, we gave you a brief introduction of our latest Push-To-Talk service plan, GRIDTalk. We also provided you a glimpse of the key features in this solution. GRIDTalk is the only PTT solution with a high priority dedicated service on Singapore’s largest LTE 4G network within a fully compatible ecosystem that is not offered by any Push-to-Talk service provider in Singapore.   How does high priority dedicated service result in a seamless PTT call experience? To illustrate and just imagine this. You are driving along the expressway during peak hour. The road is congested and the traffic…

The 4G LTE network has been adopted by many countries and enterprises for their mobile communication needs. It is a high bandwidth network that enables new applications and services to run on it other than the traditional voice and SMS services.   However, are we able to create a very specific command and control and real-time Push-to-Talk (PTT) voice application experience on a shared consumer 4G LTE network?   Just some background to begin with, GRID’s forte has always been a provider of critical Push-to-Talk communication solutions to both government and enterprise users. This varied experience and constant interaction with…

In our last article, we discussed how it became more apparent to key industries that a reliable PTT walkie talkie experience is essential during circuit breaker.  As a business owner, how should you approach your operational spending in the weeks or months to come during this difficult period? Assessing a new or existing Push-To-Talk service plan may be one of the operational decisions to take. If your existing plan is already out of contract, you could keep your existing provider for business continuity reasons. Or, are you looking out for a ‘cheaper’ solution? But is ‘cheaper’ equivalent to being more…

Since the start of this year, GRID has been stepping up on efforts to safeguard our customers’ operation needs, many of whom are also essential providers. As part of the preparations, a detailed business continuity plan and an equally important internal communication plan to our staff were put in place to ensure a smooth business operation. For businesses still in operation, retaining effective communication within their ranks are a top consideration and priority during this difficult period of time. With heightened safe-distancing measures and circuit breaker rules that kicked in since April, remote communication tools and digital applications to bridge…

Being a densely populated modern city with a significant motor vehicle population, it is not difficult to imagine that drivers on Singapore roads have to be alert at all times to avoid any forms of traffic accidents. In 2018, there were 7,690 cases of traffic incidents resulting in injuries according to the ‘Annual Road Traffic Situation 2018’ report1 released by Singapore Police Force. It was also notable that there were over 156,000 speeding violations last year. According to this same report1 , a national road safety campaign for 2019 was launched with the theme “Take the Road to Responsibility” “to…

Web Portal SaferDriveTM Web Portal helps fleet drivers track their performance while giving managers a complete view of the entire organization with easy-to-read charts and tools. Actionable Insight into Every Fleet Driver, Vehicle, and Trip SaferDriveTM Web Portal is the hub for your entire fleet performance management program. The easy-to read charts help you quickly get visibility into your entire fleet, from the broad trends down to the details of individual fleet driver and vehicle trips. Identify Fleet Safety and Fleet Fuel Trends Access, with a few clicks, an overview of fleet safety and fleet fuel consumption trends, including driver…

Eliminate Bad Habits and Risky Driving Behaviors with SaferDrive™   SaferDrive™ is an app that builds upon leading driver behaviour technology.  It enables large enterprises, small businesses, commercial fleets and private vehicle owners to take control of their drivers’ safety and reduce the incidence of human error behind the wheel.  SaferDrive™, an app that resides on android smartphones, has automated features to help drivers to focus on the most important task at hand, which is driving safely.  The app leverages on the driver’s mobile device sensors to detect motion, automatically starting and ending trips without requiring the driver to log…

Do you know that driver errors cause 90% of road accidents? The five most common causes of road accidents in Singapore are;   Failure to Keep a Proper Lookout (Distracted Driving); Failure to Have Proper Control (Speeding, Reckless or Drink Driving); Failure to Give Way to Traffic with the Right of Way; Changing of Lanes without Due Care; Disobeying TrafficLight Signals (Attempting to Beat Red Lights).   The above causes can all be attributed to poor driving behaviors of drivers on the road.  If good driving behaviors can be inculcated into drivers, many of the accidents on the road can be prevented.  …

Customer service is one of the most important parts of any business.  With many companies offering similar services and goods, there are plenty of other options that customers can choose to move to.  As a result, businesses have to work very hard to keep their customers and build trust in their services.   Companies that rely on drivers to deliver products or services to customers are of no exceptions when come to providing good and timely customer service.  Customers expect timely arrival of drivers at their premises to deliver or pick up goods, or to provide services (e.g. servicing a…

Introducing telematics to your fleet   It is undeniable that the use of telematics and GPS technology has helped fleet managers to control cost and monitor divers’ behaviour.   However, drivers may perceive the implementation of telematics systems and GPS tracking devices as invasion of their privacy may be against the idea of being monitored. Therefore, during the implementation phase, due consideration should be taken into account of the drivers’ sentiment and how they would respond.   To minimize resistance, the system can be implemented in a respectful way by having drivers attend orientation sessions where the policies and benefits of…

A real-time vehicle tracking system provides instantaneous speed and location data, while non real-time options record the location data for later use.  For any company that runs a fleet of vehicles, a tracking system takes out the hassle associated with managing them, as well as improves efficiency and saves the company money.   Mechanics of a Vehicle Tracking System   Vehicle tracking system uses Global positioning system (GPS) trackers, which are installed in vehicles, to allow monitoring and tracking vehicles for fleet managers and vehicle owners of all kinds.   GPS tracking uses a network of satellites to determine the…

According to Gartner’s 2017 report, there will be about 20 billion Internet-connect things by 2020.  The Internet of Things (IoT) will have a great impact on the economy by transforming many enterprises into digital businesses and facilitating new business models, improving efficiency and increasing employee and customer engagement.  Many commercial buildings and homes are going smart by incorporating IoT enabled accessories and sensors into their premises.   The challenge for most enterprises is however, on how to harness IoT to reap security and economic benefits for their businesses.   Before the advent of IoT, the systems used in smart buildings tend…

To be successful in the hotel industry, it is important to keep your guests happy and loyal.   Guests’ experience starts as soon as the booking of their accommodation, to arrival at hotel, their stay in the hotel, and eventually their checking-out process. During the whole journey, guests are bound to have multiple communication experiences with the hotel staff.   A bad communication experience at any stage can leave guests with bad overall experience.  Besides not returning to stay with the hotel again, guest may also share their unhappy experiences over social media which in turn, affects the hotel’s reputation.  Therefore,…

One of the biggest concerns fleet owners have is the operational cost, be it managing a fleet of cars, buses or trucks, reducing fleet cost. This can be a challenge without first knowing the key cost components.   Five Areas Where Cost Can Be Reduced   Speeding   Driving at excessive speed uses more fuel and incurs higher engine wear and tear.  This will lead to an increase in the cost of fuel and maintenance.   More frequent maintenance of vehicles could also lead to opportunity loss where the vehicles are unable to generate income by being in the workshop.  …

The hospitality industry is well-positioned to benefit from the Internet of Things (IoT) by integrating IoT technologies in their operations, which increases revenue, decreases expenses while simultaneously improving the customer experience.   Benefits of IoT for the hospitality industry Increase optimisation and reduce operational cost To save electricity, hotels can be equipped with smart sensors using IoT lighting technology that adjusts based on the amount of natural light in a room. Similarly, IoT connected thermostat adjusts the temperature to the preferred setting by detecting a room’s occupancy and number of guests. This in turn cuts back on energy costs of…

Mobile devices in the recent years have become increasingly pervasive at work as they have powerful computing system and significantly more portable than traditional Personal Computers (PCs) or laptops.   The portability of mobile devices is especially useful for employees who are working away from their desks or offices.  This is crucial as they need to rely on their mobile devices to access data and systems, which are critical in getting their jobs done.   As mobile devices improve and become more powerful, the way to get work done and adoption through them will only continue to gain traction with employees,…